PatronManager Help

PAX S300 Update Instructions

Updated on

The PAX S300 is being retired by the manufacturer in February 2024, and won't be usable after that point.

Want even better terminals and much more besides? Switch to Leap Merchant Services, our in-house payment processing solution, today!

Using a Bluefin PAX S300 device to take payment? There's a manual update for the device you'll need to perform on April 5, 2023.

If you're unable to get to your PAX S300 device on that date, not to worry - but the next time you need to use your device, you'll need to spend about ten minutes per device completing the steps below.

1. Press FUNC + 1

Press FUNC and 1 at the same time

2. Enter the device password and press the green button

Don't know your device password? It should be one of the following:

  • 1
  • 8501201
  • Today's date, formatted MMDDYYYY
    • Note: "Today's date" is based on EST - if you're on the west coast, you may need to enter tomorrow's date

If these passwords don't work, submit a support request via the Client Community and let us know.

3. On the Main Menu, press the down arrow

Press the down arrow

4. Press System Settings

Press System Settings

5. Press Database

Press Database

6. Press Clear Database

Clear Database

7. Confirm with Yes

Press Yes

8. Press ALL, then wait for a success message

Press ALL

9. Reboot the device

Unplug the device for a few seconds, then plug it back in. The device will go through its normal initialization and end up on the "Protected by Bluefin" screen.

10. Go to the Terminals tab in PatronManager

Terminals tab

Make sure that the PAX device is bound to your user.

For more information on getting to the Terminals tab, check out step 4.1 here.

11. Use the Test Connection button

Test Connection

Make sure that you get a "SUCCESS" message on your PAX device.

12. Run a test transaction to make sure everything is working well

You can run it on any credit card, but make sure to refund the transaction when you're done.

You're done!

Captain Picard celebrating with a smile and happy hand motions

Want to bookmark this page?

Here's a direct link: https://bit.ly/3cZ2zNi

Previous Article How to Tell Which Payment Processor You Use
Next Article How to Pair a WisePad with Mobile Box Office (Bluefin only)
Still Need Help? Continue to the Client Community