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How to Update Your Leap Merchant Services Account: https://help.pm.leapevent.tech/a/1885755
Occasionally, you may find that you need to make updates to your Leap Merchant Services account details. For example, if you need to update some personal information, your bank account, or change your organization's name or statement descriptor.
In this article, we'll show you how to handle these changes! More specifically, we'll go over:
- How to update personal information
- How to update your bank account
- What to do if your organization is changing its name
- How to update your statement descriptor
Updating Personal Information
Stripe (the backbone of Leap Merchant Services) requires a company representative's information in order to verify your account. This representative is usually (but not always) the same person who has access to the Leap Merchant Services widget in the Client Community. If that person leaves your organization, you'll need to replace them with a new representative in Stripe.
1. Submit a Case in the Client Community
Our team will need to do some work on the backend first if you need to change your company representative. To get the ball rolling, submit a case to our team!
In the case, make sure to share:
- The name of the old company representative
- The name of the new company representative
- The new company representative's email
- The new company representative's mobile number
- This is required by Stripe for 2-factor authentication
2. Once we confirm that our preliminary steps are done, go to the Leap Merchant Services widget in the Client Community
Learn more about logging into the Client Community here.
You'll often be prompted for multi-factor authentication, like in this example:
If you're unable to complete the verification step, reply to us on your case and let us know what phone number or email address the code is currently going to (it should display on the page where you're prompted to enter the code).
3. Update any personal information from the old company representative to the new company representative
Once you're authenticated, use the appropriate section to add or edit information about your company representative.
Don't change the name of an existing representative to reflect a change to a different human - only update the existing representative (as opposed to adding a new one) to correct information, e.g. your phone number.
Be sure to scroll to the bottom to confirm changes when you're finished:
Updating Your Bank Account
Sometimes you may need to update the bank account where you receive your payouts from Leap Merchant Services. You can do this from the Leap Merchant Services widget in the Client Community.
1. Go to the Leap Merchant Services widget in the Client Community
Learn more about logging into the Client Community here.
You'll often be prompted for multi-factor authentication, like in this example:
If you're unable to complete the verification step, reply to us on your case and let us know what phone number or email address the code is currently going to (it should display on the page where you're prompted to enter the code).
2. Update the bank account information
Once you're authenticated, scroll down to the Bank Account section and complete the steps to update it as needed:
Be sure to confirm the changes once you're done:
3. If the bank account we have on file at PatronManager is also changing, submit a case
Our team will also need to update our records if the account you've provided to us at PatronManager (for example, to debit lost chargeback fees) is also changing. To get this updated, submit a case to our team!
Organization Name Changes
Organizations change their names for a variety of reasons, from rebranding to avoiding confusion with other organizations that have similar names.
Whatever the case may be, if your organization is changing its name, check out our full guide here.
Important! Although you will see the option to change your organization's name and other details if you use the Leap Merchant Services widget in the Client Community, do not make this change yourself.
There are steps we must take on our end first, and editing your business details without our involvement can cause Stripe to freeze your account.
Updating Your Statement Descriptor
Your statement descriptor, also known as a billing descriptor, is what appears on your patrons' and donors' card and bank statements when they transact with you.
If you need to change your descriptor, submit a case to our team.
Please note that your statement descriptor must meet the following criteria:
- Only Latin characters
- Only uppercase letters
- Between 5 and 22 characters, including spaces
- Contains at least one letter
- Does not contain any of the following special characters:
<, >, \, ' " *. - Must be similar to your organization's name, specifically your Doing Business As (DBA) name, and/or your website URL