Use this link to share with your colleagues:
Maintaining Your PTS: https://help.pm.leapevent.tech/a/1228803
Calling all box office admins! The new year is a great time to check in with your PTS. Join us as we review our recommended best practices for maintenance, and cover all the great features you might have missed for the Public Ticketing Site.
We recommend setting the video quality to 720p (click on the gear at the lower-right of the embedded video) and watching the video in full-screen mode, if possible.
Checklist
For reference, here's the checklist from the webinar:
- PTS Theme
- Check your accessibility
- Consider uploading an alternate header image for mobile
- Events, including their content (images etc)
- Event Categories
- Subscriptions, including their content
- Memberships, including their content
- Print-at-Home tickets
- Automated Communication templates
- Confirmation email templates
- PatronTicket Settings!
- Give it a full read, but especially:
- Delivery options/messaging
- Order sources
- Category filters
- Event/Subscription/Membership content/links
- Confirmation page
- Footer content and error contact info
- Donation ask
- Portal messaging
- Check on new features you may have missed, for example:
- PTS cart timer
- Disabling the Discount page in the checkout flow
- Set a calendar reminder to do this next season!
Additional resources
- Maintaining Your Public Ticketing Site (PTS): Home
- How to Use Event Categories
- How to Set Up the Print-at-Home Ticket
- All About Automated Communications (Pre- and Post-Show Emails)
- Using Theme Builder to Change the Look of Your PTS
- Updating Images, Language, and Video on Your PTS
- How to Create a New General Admission or Reserved Seating Event
- How to Set Delivery Methods for Ticketable Events
- How to Customize the Values in Your "Order Source" Field
- How to Use the Cart Timer
- Change the Way Header Links Work on Your PTS
- Update the Order Confirmation Page on your PTS
- The PTS Footer: Add Refund Policy, Privacy Policy, and More
- Suggested Donations on Your PTS
- How to Add Custom Fields to Your PTS (and/or PMBO)
- How to Prepare for a Big Onsale Day
- Release Notes
- How to Disable the Discount Page on Your PTS
- How to Edit Confirmation Classic Email Templates
- Your Donation / Ticket Administrators & Why They Matter
- How to Set a "From" Email Address
- How to Turn On and Use Online Gift Card Redemption
- All About Analytics on the Public Ticketing Site
- All About the Client Community
- All About Product Ideas