Use this link to share with your colleagues:
Building Your Venue Maps: https://help.pm.leapevent.tech/a/1253672
In order to enable you to sell tickets to an event with a reserved seating map, our team will need to create an interactive seating map. This is a critical step early on in your implementation project, as it will affect your ability to build events later in the process. This article will cover:
Submitting your materials
To kick off the venue build, you will need to upload your venue map through our Venue Creation or Update Request form. The ideal format for your venue map is a PDF with a transparent background. If you have a design-savvy staff member, that person should know if this type of map is available, or how to convert your file to meet these guidelines.
If you do not have a PDF with a transparent background, send us the venue files you do have. Any PDF, JPEG, or even an Excel spreadsheet will work. If there are specific colors that need to be used (to match your branding, for example), please provide this information with your venue files in the form of hex codes for each color, and indicate where they should be used.
To submit your materials, fill out this survey and follow the prompts for the "New Venue Build" project. If you have multiple venues or seating configurations, fill out the survey for each venue map.
Venue Basics
There are some specific PatronManager terms that you'll need to be familiar with when providing your venue information to us:
An Allocation is a group of seats that behave in the same way, usually because they have the same prices or need to be manipulated in the same way. For example, you might have Allocations for Premium Orchestra and Orchestra because they have different ticket prices, but there may also be Allocations for Premium Orchestra Holds and Orchestra Holds because they need to be hidden from online sales.
Each Allocation is designated by a different color. Here's an example of multiple allocation price levels and visibility statuses:
A Section contains one or more Allocations and is determined by the location of the seats themselves, not by the price of their seats. Sections can also be put into Section Groups. This is useful if, for example, you want a patron to select Orchestra on the Section Selection screen and to have the entire Orchestra section to be displayed, but you want their ticket to display the Section as "Orchestra Right" or "Orchestra Left."
Here's an example of a Section Selection page:
It's important to ensure that seats and rows are labeled accurately and that the total number of seats in the map that you've provided is correct. We recommend visiting your venue and physically confirming each seat and row, counting the total number of seats in your venue before submitting your materials. If there are boxes, tables, or other configurations, please make sure those are clearly labeled and identifiable.
Here's an example of a Seat Selection page:
An Acknowledgment is a pop-up message that appears on-screen when a patron selects a specific seat. This is most often used to notify the patron of an ADA accessible seat or an obstructed view seat.
Here's an example of the Acknowledgment that appears when a patron clicks on a wheelchair seat.
The standard acknowledgment texts are below and may be edited slightly for a specific venue:
"You have requested seating in a wheelchair accessible location. Please confirm (by clicking 'OK') that a member of your party has a disability that requires the use of the accessible features of this location."
"You have requested seating in a wheelchair companion location. Please confirm (by clicking 'OK') that a member of your party has a disability that requires the use of the accessible features of an adjoining wheelchair location."
"This seat location has an obstructed view. Please confirm (by clicking 'OK') that you are aware of this."
"You have requested seating in a standing room only section. Please confirm (by clicking 'OK') that you are aware of this."
"This seat is on a riser and is only reachable by stairs."
"Please be aware that this seat is a bar stool."
"Please be aware that these seats are box seats that are not located on the main floor."
"Please be aware that these seats are box seats that are not located on the main floor. This seat location has an obstructed view."
A Seat Note is unique information for a specific seat that appears in a patron's cart during the checkout process. This is most often a reminder of the acknowledgment that they saw before.
"This is a wheelchair location. If you have questions or need assistance with accessible seating, please contact our box office."
"This is a space for a wheelchair. There is no seat here. If you have questions or need assistance with accessible seating, please contact our box office."
"This is a companion seat for a wheelchair location. If you have questions or need assistance with accessible seating, please contact our box office."
"This seat location may have an obstructed view."
"This is a Standing Room Ticket, there is no seat or assigned position associated with this ticket."
"This seat is on a riser and is only reachable by stairs."
"Please be aware that this seat is a bar stool."
"Please be aware that these seats are box seats that are not located on the main floor."
"Please be aware that these seats are box seats that are not located on the main floor. This seat location has an obstructed view."
A Ticket Note is any special designation that needs to appear on the printed tickets, and should only be used for information a patron needs to find their way before reaching an usher. Good examples of this are:
- Door 1
- House Right
- Center Aisle
In 2010, the U.S. Department of Justice updated regulations regarding accommodation of ADA seating in live event venues. We encourage you to familiarize yourself with the law by visiting http://www.ada.gov/ticketing_2010.htm and directing any questions you may have to a lawyer.
For more information, see "How to Handle ADA (Accessible and Companion) Seating in your Venue."
Revisions and Approval
Our Venue Builder will create your venue map(s) from the materials you provide and will submit these maps to your team to review. It's crucial that your team thoroughly reviews these maps for accuracy, as any changes needed after you've given approval will be subject to a fee. For more specific detail on what to look for as you review your seating map, check out "A First Look at Your Reserved Seating Venue."