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A First Look at Your Reserved Seating Venue

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A First Look at Your Reserved Seating Venue: https://help.pm.leapevent.tech/a/959461

Here's an explanation of what you're looking at, when we ask you to review a PYOS ("pick-your-own-seat" or "reserved seating") venue layout.

If you haven't already looked over the Event Inventory Glossary, you might want to start there.

The Section Selection Page

The first page that displays for any PYOS event shows the layout of the venue and the different available sections.  It will look something like this:

Pick sections by clicking the name on the left, or the section graphic on the right.

During this review process, the prices will all show up as $0.  In the future, they'll display the range of available price levels for each section.

The Seat Selection Pages

The individual page for each section will show the layout of the seats, indicating which ones are available.  

Every seat is assigned to both a section (its physical location in the venue) and an allocation (a way of grouping seats for management purposes). Allocations are used to divide seats into different sets of price levels (represented here in dark and light green). We'll explain more about how to work with price levels later, during a training call.

Allocations can also be used to define a group of seats which can be managed separately from the others. For example, accessible and companion seats could be put in their own allocation (represented here in dark blue) and made unavailable for sale online. Your box office can fill orders for those seats.

During this venue review process, there will be no prices shown in the color key at the top of the page. You also won't be able to select seats for purchase, or go on to the next page.

What we want you to review:

Confirm that the seats in your venue are all laid out correctly, by section and row. If you hold your mouse pointer over a seat, a hover box will appear showing its section name, row name, and seat number. After an event has been set up, the layout of the seats cannot be changed, so we want to be sure this is all correct now, before we start setting up your events.

Confirm that seats are grouped correctly into allocations, in a way that will be useful for how you sell and manage tickets. It is possible to reallocate seats and change allocation settings for an event after it has gone on sale, but at that point it will need to be done manually (and if you have multiple events set up, it will need to be done separately for every single performance). If we can arrange things better for you now, please let us know.

Frequently Asked Questions (FAQs)

Why did you split up (this section) into more than one section?  

Sometimes we divide a wide section (such as the Orchestra) into multiple sections (such as Right, Center, and Left Orchestra) so that the seats can display on a single page without using scrollbars. If you prefer, we can combine them into a single section page, but your patrons will need to scroll to the left and right to view all of the available seats in that section.

Why are several sections showing up on the same seat selection page?

We sometimes combine the view of several sections together onto a single seat selection page.  This enables your patrons to see more seats at once, picking a seat from any of the displayed sections.

Can we place seats on hold? Can we block seats out as not for sale?

Yes and yes! If you have specific groups of seats that should always start out "on hold" or "not for sale," let us know and we can create a new allocation for them. This will separate them out from the other seats in the venue.

You can always manually update the allocations for any event, to mark seats as on hold or not for sale, or to make those seats available for public purchase again.

Can I customize the text on this page?

Currently, there's no way for you to directly customize the text on this page. Our Venue Building team can perform some minor customizations on the Section Selection page, so ask us about those as you review your venue.

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