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How to Use the Performance Report

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How to Use the Performance Report: https://help.pm.leapevent.tech/a/974120

The Performance Report shows you a summary of sales for a specific performance (Event Instance) or group of performances.

1. Click on the App Launcher

Click on the "Event Inventory" tab

2. Search "event" in the Quick Find box and click on Event Inventory

3. Select an Event

You can use the filters section to narrow down your search if you have a large inventory of events.

Select an Event

Scroll down to the bottom of the page, select the Event Instance(s) you want report on, and then click "Performance Report"

Select the Event Instance(s) you want report on, and then click "Performance Report"

 

How to use the Performance Report:

How to use the Performance Report:
  1. Hide/Show Fees: By default, the Performance Report will show you per-ticket fees collected from buyers and/or paid to Leap Event Technology (called PM Fees). You can choose to hide these fees, depending on who you'll be handing off the report to. (For example, an outside producer who just wants to see ticket sales and doesn't care about fees.)
  2. View "Including Receivables" Version: When you click this button, your report will show receivables, meaning amounts due on Reserved and Partially Paid tickets. Note date filters are not available in this view.
  3. Export to Excel: You can export this whole report to Excel if you want to make changes to formatting, or do additional calculations.
  4. Schedule Future Runs: Just as you can schedule standard Salesforce reports to be emailed to yourself or other users, you can do the same with the Performance Report (and most other box office reports). Just click the button and you'll be prompted to choose who to send it to and how frequently.
  5. Begin Date and End Date: If you'd like to filter based on transaction date, use this filters to set the beginning and end of the transaction date period you'd like to view.
  6. Sales Summary: These are the top-level totals for all of the event instances you selected. The Net Sales box will be broken down further in steps 7, 8, and 9 below.
  7. Payment Summary: The same top-level totals are broken down by payment method in this box. Note that subscription tickets all have a payment method of "Subscription" rather than the original purchase method. (You can always run a Performance Report for the subscription itself to see the original subscription payment methods, or run the Subscription Breakout report to find out more details about the subscription package.) Tickets that were "purchased" in exchange for a different ticket have a payment method of "Exchange."
  8. Ticket Summary: The net totals for this performance are broken down by "ticket type": Full Price, Discounted, Subscription, and Comp.
  9. Net Sales Breakdown: This shows you more detail about the tickets sold, grouped by Single Tickets (full price and discounted), Subscription Tickets, and Comps. The totals are further segmented by instance/allocation/price level, and you can use the links above the box to change the subgrouping to show you more or less detail.

A note on Subscription totals:

A note on Subscription totals:
  1. The Subscription amount in the "Ticket/Fees Summary" box is the total value of all subscription tickets for the event instances in this report, including any upcharges / downcharges that happened on Subscriptions where you were collecting additional money from patrons, or refunding money to them, in the form of cash or credit card charges, etc.
  2. The "Subscription" line in the payment summary box reflects transactions that have "Subscription" as the payment method -- so it's just the value of the tickets in the original subscription package. Those upcharges / downcharges have other payment methods, so they're not part of that line.

Need more detail about the refunds and exchanges shown on this report?

You can use the Event Summary Report: Refunds/Exchanges and filter for a specific Event Instance!

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