PatronManager Help

How to Enter Donations (with Video Tutorial)

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How to Enter Donations (with Video Tutorial): https://help.pm.leapevent.tech/a/921333

We hope one of your most frequent PatronManager tasks will be to enter new donations. This article will teach your how to enter a donation you've received by phone, mail, or walk-up.

First, check out our video tutorial. Then, if you'd like to see step-by-step instructions, scroll down to see how to:

Start with our video tutorial:

We recommend you watch the whole video, but here are some time stamps for your convenience:

  • Cash/check donations - 0:31
  • Credit card donations - 2:17
  • Recurring donations - 3:17

Prefer written out, step-by-step instructions?

Don't worry, we've got those, too:

Enter cash/check donations

1. Search for the Contact with the global search bar, and click on the Contact record

If you don't find the Contact you're looking for, you'll need to create a new Contact first.

Search for the patron.

2. Click on the "New Donation" action on the Contact record

This will take you to the Contact record

3. Fill in the Donation details

Fill in the Donation details.
  1. Donation Name: This auto-fills based on the Contact name and today's date
  2. Amount: Enter the donation amount
  3. Stage: Posted
  4. Close Date: Today's date
  5. Payment Type: Select how the Contact made the donation
  6. Check Number & Check Date: If the Contact made the donation with a check, enter those details here
  7. Click "Save"
Scroll down to the "Donations" section and click "New Credit Card Donation"

5. The donation will now have a record in PatronManager; edit any custom fields you want

You'll definitely want to fill in some of the information under the Donation Details section! When you're done, click save.

The donation will be recorded
Enter credit card donations

1. Search for the Contact with the global search bar, and click on the Contact record

If you don't find the Contact you're looking for, you'll need to create a new Contact first.

 

2. On the Contact record, click into the Related tab

3. In the Donations section, click the arrow, then click New Credit Card Donation

4. Enter the details:

Fill in the information and click "Process Transaction"
  1. Donation Information: Fill in any applicable information that's not there yet
  2. Credit Card Information: Click the "Process Card" button to swipe the Credit Card.
  3. Donation Acknowledgment Options: You have three options for acknowledging this donation - you can choose as many of them as you like and aren't limited to just one.
  4. Custom Fields: Fill in any of the custom fields that you need to complete for your organization's best practices.
  5. Click "Process Transaction"

5. The donation will be recorded, and the credit card charged

The donation will be recorded, and the credit card charged
Enter recurring donations

David Rose has called you, and he's ready to set up a monthly gift to your museum - how wonderful! Let's create that record so the money can start flowing in ASAP.

1. Go to the Contact record for the donor

Go to the contact record for the donor

2. Go to the Related tab, find the Recurring Donations related list, and click "New"

Scroll down to the "Recurring Donations" section and press "New Recurring Donation"

3. Fill in the information and click "Process Transaction"

Fill in the information and press "Process Transaction"
  1. Frequency: You can set a monthly, quarterly, annually, or semi-annually (i.e. every six months) frequency. PatronManager does not support any other recurring donation frequencies at this time.
  2. Optional Start and End Dates: 
    • You can set a start date in the future, and the first payment will not be charged until that date. If you do not set a start date, the first payment will be charged immediately. for instance, for the 28th of the month if today is the 15th.
    • You can set an end date for the last donation to be run.  If end date is left blank, the donation will be charged every month or quarter until the credit card expires.
    • If you set an end date while creating the records, PatronManager will create pending recurring donation records for the specified frequency for the first 12 months between the start date and the end date. If, for whatever reason, the patron decides to discontinue the charge before the end date, you can always cancel a recurring donation and delete its pending donations.
  3. Select Card On File: If your organization is using stored payment methods, you can select a card that is already stored to use for the recurring gifts. If you aren't using stored payment methods, or this Contact has no stored payment methods on file, you can create a new one by entering the credit card information.
  4. Donation Acknowledgment Options: Select the options you'd like to use to acknowledge the gift today, and select if you'd like automatic emails sent each time a successful donation is run.
  5. Custom Fields: Fill in further information that is specific to this donation, such as the Fund this donation should be applied to and the Primary Campaign Source.
  6. Click "Process Transaction" to save the record.

4. The first payment will process either immediately or on the start date set and the rest will be scheduled

The first payment will process immediately and the rest will be scheduled

The first 12 months' worth of donations will generate as soon as you save the Recurring Donation record, whether you set an End Date or not. If you set an End Date that's less than 12 months away, the expected number of payments up to the end date will be created. 

After the first 12 payments, the system will automatically create any remaining payments as you go until the End Date or until you suspend or cancel the remaining payments on the recurring donation.

5. Done! Sit back and watch the donations come in

Wait, what if the recurring donation should be paid by check?

If your donor wants to make their recurring donation via a check that they bring to you regularly, we recommend entering the recurring donation as a Pledge!

While a Pledge is different than a Recurring Donation, it's similar in that it's one parent unit that collects together individual child units.

For this reason, if a donor wishes to pay their recurring donation via check, consider setting it up as a Pledge.

Enter in-kind donations

Diana Prince has reached out and is donating some laptops to your organization. You can record this in-kind gift in PatronManager too!

1. Go to the Contact record for the donor

Go to Contact

2. Click the New Donation action on the Contact

Click New Donation

3. Enter the donation details

Enter details
  1. Donation Name: This autofills based on the Contact's name and today's date
  2. Amount: Enter the amount or estimated dollar amount of the donor's gift
  3. Stage: Posted
  4. Close Date: Today's date
  5. Payment Type: Select In-Kind
  6. Save your changes
Find the donation in the related list

5. The donation will now have a record in PatronManager and you can edit any custom fields you want

Fill in custom fields as desired

We recommend adding information about what the donor donated in the Description field!

Next Article How to Refund a Donation (with Video Tutorial)
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