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All About Barcode Scanning: https://help.pm.leapevent.tech/a/1127324
Barcode scanning takes your live performance attendance data to the next level. It:
- Streamlines the check-in process
- Records patron attendance in PatronManager
- Enables alerts when VIPs walk in the door
Interested? In this article, you'll learn:
- How Barcode Scanning works
- What Equipment you'll need
- How to download and configure the PatronTicket Barcode Scanning App or iOS ticket scanning app
- How to pick the right devices for your Box Office
How does Barcode Scanning work?
Using the PatronTicket Barcode Scanner app on an Android mobile device or the iOS ticket scanning app on an Apple mobile device, you'll download a list of events that sync directly with your PatronManager account. As you scan tickets for your event, the app will automatically sync with your PatronManager account, tracking all your your patrons that have attended.
This feature requires either WiFi at your venue or a data plan.
What you'll see on your scanning device
When a "good" ticket is scanned, the screen flashes green and displays the name of the patron as well as the location of their seats.
When a "bad" ticket is scanned, the screen flashes red and indicates why it's bad:
- It's a ticket for a show on a different date,
- It's been refunded/exchanged, or
- It's already been used
What you'll see in PatronManager
When a ticket is scanned, the Attended checkbox on the Ticket Order gets checked in real time! Scans are constantly uploaded to PatronManager while you're scanning. In addition, you can run a report to see where and when the ticket was scanned.
What equipment will I need?
You'll need at least an Android mobile device (which can scan tickets natively), and can optionally add a dedicated scanner, OR an Apple mobile device.
Best practice: we generally recommend starting with just the Pixel 6A and seeing if that works for you, your box office staff, and lighting conditions.
From there, you can decide to add the Socket Mobile scanner as needed.
In other words, we recommend trying to use just a mobile device first.
If you're using an Apple device to scan, no external scanners are used, only the mobile device.
If you choose to use it, the Socket Mobile scanner relays the barcode data from scanned tickets to the Android device, which in turn syncs to PatronManager.
No matter what, you'll use the phone or scanner to scan both paper tickets and tickets on phone screens.
How do I pick the right devices for our Box Office?
Check out our Barcode Scanning Devices Buyer's Guide to find which devices are best suited for your Box Office needs!
How do I download and configure the apps?
It's essential that you use the PatronTicket Barcode Scanner app to scan barcodes. You can download the PatronTicket Barcode Scanner app from the Google Play store, on any Android mobile device capable of running Android Marshmallow version 6.0.1 or higher.
Once you've downloaded the app, click here for configuration instructions.
Once you've set your device(s) up, we recommend keeping both the Patron Ticket Barcode Scanning app and your Androids' OS up-to-date to ensure that everything continues to run smoothly.
It's essential that you use the iOS ticket scanning app to scan barcodes. You can download the iOS ticket scanning app from the App store on any Apple device on iOS 15 or higher.
Once you've downloaded the app, click here for configuration instructions.
Once you've set your device(s) up, we recommend keeping both the iOS ticket scanning app and your Apples' OS up-to-date to ensure that everything continues to run smoothly.