Let's take a quick tour of a completed ticket order:

1. At the top of the order, you'll see basic information like the order's status. This one is complete - it's been totally paid for.
2. Next, you'll see some info about the patron.
3. In the upper-right, you'll see the total paid, including fees and donations.
4. You'll click into these sections of the ticket order when you need to complete these actions - printing the tickets, exchanging, and refunding.
5. Here they are - the tickets! Click the expandable arrow for more detail about each ticket purchased.
6. If your patron made a donation, it'll be listed below the tickets.

First, search for the patron in the global search bar, then click on their Contact record:

On their Contact record, click Ticket Orders in the Related List Quick Links section:

You'll see all their ticket orders! Click one to get to the ticket order itself.

You bet! On the PatronTicket Hub, click View Ticket Orders:

Orders can be filtered by status, date, and more:

• Reservations are ticket orders for which no payment has been processed.
• Partially Paid ticket orders have processed payment, but that payment is for less than the total cost of the ticket order.
• To Be Qualified ticket orders need to be associated with either a new or existing contact in PatronManager.
• Complete ticket orders have been fully paid and processed.
• Automatically Qualified ticket orders were qualified by the system, because the information in the ticket order exactly matched the information in one of your contact records.
• Subscription Orders are exactly what they sound like: ticket orders that are part of a subscription package.
• Pending Renewal orders are for seats that are being held for patrons who have not yet renewed their subscriptions.
• Membership Orders are memberships that are sold through the Ticketing path.
• Awaiting Fulfillment orders are ticket orders for a subscription package to which you have not yet assigned dates and seats.
• Exceptions are ticket orders for which there was a problem processing payment or sending the confirmation email.
• In-Progress Online Orders are Ticket Orders patrons have started on your Public Ticketing Site (PTS) but have not completed yet; use this view only for picking up an order a patron started online if they call you to complete the transaction
• My Draft Orders are orders you've saved for later without completing - these orders do not hold seats and automatically delete after an hour.

In one of two ways:

Click the waffle icon in the upper left, then click on PMGR Ticketing or PMGR Ticketing Admin:

This PMGR Ticketing view, or "app" will automatically land you on the PatronTicket Hub!