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How to Prepare for a Big Onsale Day: https://help.pm.leapevent.tech/a/1426356
Salesforce has a few limits that can cause problems when you have an unusually high volume of ticket sales. While this is undeniably a good problem to have, it is still a problem. Fortunately, Salesforce is generally willing to temporarily raise these limits with no charge when we ask them.
In this article, we'll
- First see if you need to take action for your big onsale day
- Then enable the cart timer on the Public Ticketing Site
- One week before your big onsale day, contact us
- Watch out for some warning signs
- Learn about the kinds of limits you can hit
- Check out the messages you'll see if you hit a limit
What do I need to do for my big onsale day?
Generally, you're at risk of hitting some of your limits if you're expecting to process 1500 or more ticket orders in one day, or 500 ticket orders in one hour. This is provided these numbers are unusual for you. If this represents a normal day of ticket sales, we've already negotiated different limits for you.
If you do expect to process this many ticket orders, then read on!
If you don't expect to process this many ticket orders, then you need to enable the cart timer and you're all set!
I'm ready to enable the cart timer!
When patrons go online to purchase tickets, they have 60 minutes by default to complete their order. With the cart timer, you shorten this time limit to promptly deal with abandoned inventory and create a sense of urgency for your onsale day.
Ready to enable the cart timer? Head over here for step-by-step instructions!
I should also check tasks!
Each Ticket Order purchased sends out an Order Confirmation Email to the patron. These Order Confirmation Emails count towards your daily email limit with Salesforce, alongside task notification emails, like those that Order Fulfillment Administrators can receive.
To help avoid hitting Salesforce's daily email limit on your big onsale day, we recommend checking the boxes for Suppress Qualification Tasks and Suppress Shipping Tasks in PatronTicket Settings for the day.
Submit a Case to raise those limits
Get in touch with us a week before your sale begins so that we can raise your Salesforce limits.
To get in touch with us, submit a Case in the Client Community and we'll help you get your Salesforce limits raised.
What information do we need?
In order to know what your new temporary limits should be, we need the following information when you submit your case:
- When is your on sale?
- How many tickets do you anticipate selling in the first 24 hours?
- How many tickets will you sell in the first 24 hours if things go exceptionally well?
- How many individuals do you anticipate attempting or completing a ticket purchase, through any sales channel (online, over the phone, etc.), within the first hour?
Keep an eye out for these warning signs
What limits are there to worry about, and what do they do?
There are three relevant limits, each with the possibility to create a different problem:
- 24-hour API call limit: this is the biggest potential problem, since hitting this limit will cause PatronManager to stop processing payment transactions
- Daily single-email limit: if you hit this limit, you can still sell tickets, but confirmation emails will not be sent
- Hourly workflow limit: this limit will interfere with some actions on your public ticketing site, making the inventory of available tickets inaccurate
How will you know if you've hit one of these limits?
If you hit your API limit, when you try to sell a ticket, you'll get a message that says "REQUEST_LIMIT_EXCEEDED." If this happens, please submit a Case in the Client Community right away.
If you hit the email limit, you'll get a message that says "SINGLE_EMAIL_LIMIT_EXCEEDED." This is less urgent, but still warrants submitting a Case in the Client Community.
If you hit the workflow limit, the message will say "Your organization (ORG NAME) has reached its hourly limit for processing workflow time triggers. Processing will resume in the next hour. For information on application limits, see the salesforce.com online help." Again, the best course of action is to submit a Case in the Client Community as soon as possible.