What to Do When Your Events Aren't Showing Up For Sale

Updated on Aug 27, 2024

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What to Do When Your Events Aren't Showing Up For Sale: https://help.pm.leapevent.tech/a/1141885

You've set up an event and you're ready to open the flood gates for online sales, but you checked it on your Public Ticketing Site (PTS), and it isn't there! What do you do?

In this article, we'll walk you through the places to check when your events should be available on the PTS but aren't.

And it isn't there! Here are some things to check when this happens

1. First, make sure the Ticketable Event is marked "Active"

Head over to Event Inventory, go into the Ticketable Event in question, and find the "Active" checkbox. If it's not checked, click "Edit"

The very first thing to check is whether or not the Event is marked as "Active" - you can check this by going to the Event in the Event Inventory and seeing whether or not the "Active" box is checked. If it isn't, click "Edit"

If it's not checked, that might be why it's not showing up on the PTS! Check the "Active" box.

2. While you're there, make sure a delivery method other than "Walk-up" is checked

You'll need to check at least one other Delivery Method apart from "Walk-up"; events with "Walk-up" only aren't available online!

While you're in there, make sure there you have checked at least one other Delivery Method apart from "Walk-up" - events with "Walk-up" only are not available online!

3. Don't forget to save!

Is your event still not showing on the PTS? Let's head to the Event Instances in the Ticketable Event and check those out.

4. Scroll down and make sure your Event Instances are marked "Active"

Click "Edit All" to mark all your instances "Active" in one go!

If that doesn't work, the next step is to check that your Event Instances are marked as "Active" - you can fix this by clicking "Edit All"

Click "Save" when you've marked the Event Instances you want to show up on the PTS "Active".

Marking at least one instance as "Active" and clicking "Save"

5. Next, check each Event Instance to make sure it has at least one Allocation, with at least one price level

If not, create an Allocation with the "New Ticket Allocation" button and add a price level to it

Next, check each Event Instance to make sure it has at least one Allocation, with at least one price level. You can add an Allocation with the "New Ticket Allocation" button

6. While you're at it, make sure you have at least one "Public" allocation with at least one "Public" Price Level

If any of your Price Levels are for a subscription, make those price levels "Subscription" so they only show up as part of a Subscription package.

While you're at it, be sure that you have at least one "Public" allocation

7. Click "Save"

Set up your Allocations and Price Levels like this, then click "Save"

8. If it's still not showing up, Check the date fields on the instance to make sure neither of them have passed

If it's still not showing up, be sure the Sale End Date hasn't passed

9. Click "Edit" to adjust any of these date fields if needed

You can adjust all three of these by clicking "Edit"

Checking all of the above should catch whatever it is that's stopping your event from selling online

Checking all of these things should catch whatever it is that's stopping your event from selling online

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