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How to Refund Group Sales: https://help.pm.leapevent.tech/a/1514647
Sometimes you start taking payments on a Group Sale, then later find out that they need to cancel or will be bringing fewer people than expected. When this happens, you'll need to refund the Group Sale from the Group Sale Payment records and, if you've recorded payments on the Ticket Order, the order itself.
In this article, we'll walk you through:
- Refunding Group Sale Payments
- When to refund on the Ticket Order too
This article is based on processing Group Sales using our instructions. Check those out first if you need a refresher!
Refunding Group Sale Payments
Since you've been processing payments for your Group Sales as "child" payments on the Group Sale record, to actually refund the money to your patrons, you'll need to refund these Group Sale Payment records.
If you need to refund a Group Sale Payment, you'll refund the same way you would other Donation records.
Sure thing! Let's say Justice League has a Group Sale with you to attend a performance, but last minute they have a crisis and can't attend. You decide to refund the full total back to them--in this case you can refund the Group Sale Payments just like any other Donation record.
Refunding the Ticket Order
Do I really need to refund the Ticket Order?
That depends on whether the order is still in Reservation status or has had payments applied to it. Select your situation below:
If the Ticket Order is still a Reservation with no payments, then you don't need to refund the Ticket Order!
If the entire Group Sale is canceled, you can delete the order
And if you just need to remove some seats, you can edit the order to adjust how many tickets are in the order
If you already received final payments for a Group Sale and closed out the related Ticket Order, you'll want to replicate the refunds on the Ticket Order. This will ensure that your Box Office reports match the actual money received for this order.
You can refund the Ticket Order Items on the order just like any other.
