PatronManager Help

How to Charge or Refund to an STS Gift Card During an Exchange

Updated on

Use this link to share with your colleagues:

How to Charge or Refund to an STS Gift Card During an Exchange: https://help.pm.leapevent.tech/a/1143236

During an exchange, there will likely either be a balance to refund or a balance the patron owes for the new ticket(s). If a patron wants you to refund the difference to their STS gift card, or, alternatively, use their STS gift card to pay for the balance, you can!

In this article, we'll cover:

How to Charge an STS card during an exchange

When a patron makes an exchange and there's an upcharge, they can use their gift card to pay the difference if it covers the full amount of the exchange.

How to Refund to an STS card during an exchange

When a patron exchanges a ticket for another ticket that costs less money, you can refund that amount to an STS gift card.

Previous Article A Tour of LocalGiftCards and WebTerminal for STS Gift Cards
Next Article What to Do if an Online Order Gets Stuck in Partially Paid Status
Still Need Help? Continue to the Client Community