Use this link to share with your colleagues:
How to Re-send Confirmation Emails: https://help.pm.leapevent.tech/a/1169791
Sometimes your patrons will request you re-send their Order Confirmation emails, and luckily it's a pretty quick and easy process using the "Send an Email" button on your Contact records.
We'll cover:
How to Re-send Ticket Order Confirmation Emails
Before you start on the steps below, make sure the Ticket Order has been qualified! This means the Status will be set as "Complete".
How to Re-send Refund Confirmation Emails
Before you do anything, make sure the Ticket Order's status is set to "Fully Refunded"!
4. Go to the to Activity component and click into the "Email" action
Don't see the Activity component? Make sure to check that you've completed these steps.
Don't see the "Email" action? Make sure that you've completed these steps.
8. Click "Insert Template"
It's possible you'll see your Refund Confirmation Template template in the pop-up window under "Recently Used Templates". If that's the case, click it, and jump to the last step.
9. Search for your Order Confirmation email template
- Set your Templates to "Classic Email Templates"
- Search in your PatronTicket Email Templates folder
- Use the Search bar to find the template you'd like to use (probably "Refund Confirmation Template")
- Click on the template
How to Re-send Exchange Confirmation Emails
Before you start on the steps below, make sure the Ticket Order has been qualified! This means the Status will be set as "Complete".
4. Go to the to Activity component and click into the "Email" action
Don't see the Activity component? Make sure to check that you've completed these steps.
Don't see the "Email" action? Make sure that you've completed these steps.
5. Use the "Related To" drop-down menu to select Payment Transaction
8. Click "Insert Template"
It's possible you'll see your Exchange Confirmation Template template in the pop-up window under "Recently Used Templates". If that's the case, click it, and jump to the last step.
9. Search for your Order Confirmation email template
- Set your Templates to "All Classic Templates"
- Search in PatronTicket Email Templates folder
- Use the Search bar to find the template you'd like to use (probably "Exchange Confirmation Template")
- Click on the template