PatronManager Help

How to Re-send Confirmation Emails

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How to Re-send Confirmation Emails: https://help.pm.leapevent.tech/a/1169791

Sometimes your patrons will request you re-send their Order Confirmation emails, and luckily it's a pretty quick and easy process using the "Send an Email" button on your Contact records.

We'll cover:

How to Re-send Ticket Order Confirmation Emails

Before you start on the steps below, make sure the Ticket Order has been qualified! This means the Status will be set as "Complete".

Check qualification
Let's re-send that Ticket Order Confirmation email

1. On the Ticket Order, click "Send Confirmation Email" at the bottom

Send Confirmation Email

2. Click "Send"

Send

You can also update the Email the confirmation goes to using the text field in the popup!

How to Re-send Refund Confirmation Emails

Before you do anything, make sure the Ticket Order's status is set to "Fully Refunded"!

Check status
Click here for instructions

1. Go to the refunded Ticket Order, and scroll to "Payment Transactions"

Payment Transactions

2. Copy the Payment Transaction name for the refund

Payment Transaction Name

3. Click on your Patron's name in the Ticket Order

Click Contact

4. Go to the to Activity component and click into the "Email" action

Email in Activity

Don't see the Activity component? Make sure to check that you've completed these steps.

Don't see the "Email" action? Make sure that you've completed these steps.

5. Use the "Related To" drop-down menu to select Payment Transaction

Related To

6. Paste the Payment Transaction number you copied, and click on your Payment Transaction number

Select Payment Transaction

7. Click the "Template" button

Template

8. Click "Insert Template"

Insert a template

It's possible you'll see your Refund Confirmation Template template in the pop-up window under "Recently Used Templates". If that's the case, click it, and jump to the last step.

9. Search for your Order Confirmation email template

Find and select Refund Confirmation Template
  1. Set your Templates to "Classic Email Templates"
  2. Search in your PatronTicket Email Templates folder
  3. Use the Search bar to find the template you'd like to use (probably "Refund Confirmation Template")
  4. Click on the template

10. Click "Send"

Send

How to Re-send Exchange Confirmation Emails

Before you start on the steps below, make sure the Ticket Order has been qualified! This means the Status will be set as "Complete".

Check qualification
Click here for instructions

1. Go to the Ticket Order where you performed the exchange, and scroll to Payment Transactions

Payment Transactions

2. Copy the Payment Transaction name for the exchange

Payment Transaction Name

3. Click on your Patron's name in the Ticket Order

Click Contact

4. Go to the to Activity component and click into the "Email" action

Email in Activity

Don't see the Activity component? Make sure to check that you've completed these steps.

Don't see the "Email" action? Make sure that you've completed these steps.

Related To
Don't see "Payment Transaction" in drop-down? Click here
5.1. Click the Setup gear, then click Setup
Setup
5.2. Go to the Object Manager tab, search for Payment Transaction, and click on it
Payment Transaction in Object Manager
5.3. Click "Edit"
Edit
5.4. Under Optional Features, check the "Allow Activities" checkbox
Allow Activities
5.5. Select "OK" on the pop-up.
OK
5.6. Don't forget to "Save"
Save

6. Paste the Payment Transaction number you copied, and click on your Payment Transaction number

Select Payment Transaction

7. Click the "Template" button

Template

8. Click "Insert Template"

Insert a template

It's possible you'll see your Exchange Confirmation Template template in the pop-up window under "Recently Used Templates". If that's the case, click it, and jump to the last step.

9. Search for your Order Confirmation email template

Select Exchange Confirmation Template
  1. Set your Templates to "All Classic Templates"
  2. Search in PatronTicket Email Templates folder
  3. Use the Search bar to find the template you'd like to use (probably "Exchange Confirmation Template")
  4. Click on the template

10. Click "Send"

Send
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