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How to Pick Up an Order Started on the PTS in PMBO: https://help.pm.leapevent.tech/a/1494620
Sometimes, a patron will start a Ticket Order online on your Public Ticketing Site (PTS), then decide not to finish the order themselves. They may call your Box Office and have you finish the order for them. If the order contains tickets to a reserved seating event, it can be useful to find the Ticket Order the patron has already started online so you can ensure they get their chosen seats.
In this article, we'll walk you through how to pick up an order that a patron started on the PTS.
At the end, we'll go through some Frequently Asked Questions (FAQs).
1. From the PatronTicket Hub, click "View Ticket Orders"
2. Use the View dropdown menu to select "In-Progress Online Orders"
A quick word of warning: avoid using this View unless you're picking up an order that a patron specifically mentions starting online. Using this View and clicking into other in-progress orders can disrupt your patrons' experiences on the Public Ticketing Site (PTS) if they're still completing the order.
3. Click "Apply Filter"
4. Click into the draft Ticket Order for your patron
5. From here, you'll be able to complete the Ticket Order as normal on your end
Need the instructions to complete a Ticket Order in PMBO? We've got those instructions available for you. And don't forget to use the Contact Lookup Field to find the patron!
Frequently Asked Questions (FAQs)
If you receive an error message that reads "It appears that the ticket order you were working on has been deleted. Please remember that 'Draft' ticket orders are automatically deleted by the system after a set time. Click the 'New Order' button to start a new ticket order." then the order on the PTS timed out, likely due to the Cart Timer.
This is expected because there can be a delay of up to 5 minutes between the Order Status changing to "Deleted" and the order being purged from your system.
If you run into this error, wait about 5 minutes and refresh the page with the In-Progress Online Orders list. Any deleted orders should drop off the list and you can start a new Ticket Order for your patron.
If a patron starts an order on the PTS that includes both a reserved seating ticket and other items, like subscriptions, memberships, or General Admission tickets, then you can still pick up the order!
When you do, you'll be able to see all of the items that were in the patron's cart--even the items that aren't for a reserved seating event.