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How to Scan Ticket Barcodes: https://help.pm.leapevent.tech/a/1155384
By now you should have already read our How to Set Up Your Bardcode Scanning Device article, and are ready to start scanning tickets at the door.
Below, we'll cover:
In order to set up barcode scanning for your organization, you'll need an Android Mobile device running version 6.0.1 (Marshmallow) or higher OR an Apple device running iOS 15 or higher.
To select the best device for your organization, check out our Barcode Scanning Devices Buyer's Guide.
How to scan tickets using an Android Device
1. Open the PatronTicket Barcode Scanner app
2. You'll see a list of upcoming Event Instances - tap the one you're scanning for
3. Find the QR code within the viewfinder on the Android's screen
If you're having trouble scanning your ticket you may need to set the Focus Lock on your device.
Follow these steps:
- Place your first ticket on the flat surface within the viewfinder.
- Once it's in focus, tap the little box in the upper right hand corner to set the "Focus Lock" at the right distance.
- Now that the camera is focused on that spot, place every ticket right on that flat surface within the viewfinder.
The camera on an Android mobile device does not always work well in low-light areas. You may want to consider purchasing a small light to help increase visibility.
If the screen flashes green, everything's ok
This means the ticket is valid for the Event Instance you've selected (i.e. a "successful" scan).
If the screen flashes red, they don't have a valid ticket
They've either already been scanned at this venue or they are for a different event instance.
How to scan tickets using a Socket Mobile scanner
We no longer recommend purchasing Socket Mobile Scanners, as modern Android devices tend to work just fine for scanning tickets as-is. If you already have Socket Mobile Scanners, you can use them if you'd like.
Before you begin, make sure your socket mobile scanner is powered off.
1. Open the PatronTicket Barcode Scanner app
2. You'll see a list of upcoming Event Instances - tap the one you're scanning for
3. Next you'll see a black screen. It should say "Waiting for scanner..." at the bottom
4. Press and hold the power button to turn on the scanner
5. Wait until you hear the scanner beep. The Android device will now display the name of the scanner, which means they are properly synced and ready for scanning!
6. Point the scanner at the ticket's QR code
7. Press and hold the large button to scan
8. Point the red light at the center of the QR code
If the screen flashes green, everything's ok
This means the ticket is valid for the Event Instance you've selected (i.e. a "successful" scan).
If the screen flashes red, they don't have a valid ticket
They've either already been scanned at this venue or they are for a different event instance.
How to scan tickets using an Apple Device
We have full instructions on how to scan tickets using an Apple device here.