Use this link to share with your colleagues:
How to Set Up Your Android Device for Barcode Scanning: https://help.pm.leapevent.tech/a/934780
Once you've purchased a device, you'll need to download and configure the PatronTicket Barcode Scanner app from your friendly neighborhood app store. All told, you'll:
- Get the app! (and enable auto-updates)
- Register your Android device with your PatronManager account
- Finish configuring your device
This should take no more than 30 minutes, so let's get scanning!
To complete configuration, the device needs to be connected to WiFi or a cellular network.
1. Get the app! (and enable auto-updates)
The PatronTicket Barcode Scanner App is available from the Google Play store! Open the Google Play Store and search for "patronticket".
You can also get there by following this link.
Still on the app's page, use the settings menu to make sure you've enabled auto-updates:
2. Register the device with PatronManager
Before we can scan tickets with this device, we need to connect it to our PatronManager account.
2.1. On a computer, log into your PatronManager account; via the App Launcher, search and click on Devices
2.2. Click New
2.3. Give the device a name (like "Emily's Phone" or "Ticket Scanner #1"), and click Save
2.4. You'll end up on a page that looks like this; time to pick your phone back up
2.5. In the PatronTicket Barcode Scanner app, tap Auto-configure
2.6. Scan the QR on your PatronManager screen
3. Finish configuring your device
While you're on the Settings screen, there are two more settings for you to consider: Inventory Validation and Wrong Instance.
Inventory Validation
- Choose "Prompt if the ticket is not in the local database" if: you want your ushers to be prompted every time a ticket is not in the database on the phone. This is the best option if the internet connection at your venue is strong, and validation of each ticket in real-time is of utmost important to you.
- Choose "Accept the ticket without prompting" if: your internet connection is slow or spotty and validation in real-time is not hugely important to you.
Note that both options reject tickets for the wrong event instance or that have been refunded (assuming the device was able to download the updated ticket info after it was refunded).
Wrong Instance
- Choose "Prompt if the ticket is for the wrong performance" if: you'd like your ushers to have the option to accept the ticket even if it's for the wrong performance. You may select this option if you have timed entry or general admission seating.
- Choose "Reject the ticket": if you know there are no circumstances under which you'd want to allow someone into the hall with a ticket for the wrong performance. This option is best for organizations that have assigned seating.
Now you're ready to start scanning! Tap the "Back" button on the phone to return to the event list.