Use this link to share with your colleagues:
How to Print or Email Tickets from a Single Ticket Order: https://help.pm.leapevent.tech/a/1165406
When you need to resend tickets to your patron, you can do so from the ticket order. Whether you're printing tickets to mail, emailing the mobile tickets, or emailing Virtual Event tickets, the process is approximately the same.
We'll show you how below, and we'll also cover a couple Frequently Asked Questions at the bottom.
1. Go to the ticket order
Get there from the patron's Contact record, a report, or the PatronTicket Orders tab:
2. Check the boxes next to the tickets you'd like to email/print (optional)
If you only want to print or email specific tickets in the order, choose which tickets by checking the boxes next to the appropriate Ticket Order Items.
Heads up!
At this time, if you select a single virtual event ticket on an order, all the virtual event tickets on the order will send - even if you don't select them.
3. Email/Print the tickets!
When you email tickets, the Print-At-Home or mobile ticket will send for in-person events, while the virtual event ticket will send for livestream and Video On Demand (VOD) events.
- Use the "Selected" buttons for Print and Email to print or email the tickets you've selected.
- The "All" buttons for Print and Email will print or email all tickets, regardless of which tickets you've actually selected.
4. If you're emailing tickets, you're done; if you're printing tickets, print the generated PDF:
Be sure to use your ticket printer!
Don't have a Boca printer? Check out our FAQ here.
Frequently Asked Questions (FAQ)
We've heard teachers and/or event organizers would like to see their virtual event ticket links in an table - something that's easy for them to send to their students in an email template, or easy to copy/paste from.
We hear you - and you totally can! Here's how:
- First, get the link to your virtual event.
- Follow along with step 1 of this article to find the link.
- Then, create a report containing all the Ticket Order Items of that group sale and include the Barcode field.
- Follow along with step 2 of this article to create a report of all Ticket Orders and Ticket Order Items for the virtual Event Instance.
- Add another filter so the report only contains the tickets for that group sale (e.g. Last Name = [the Contact's last name])
- Export the report
- Send the link and the report over to your group sale Contact; instruct them to send the link and barcode out as necessary.
You won't be able to print the ticket representing the sale of the subscription package, nor will you be able to print a ticket representing the purchase of the membership. At this time, you can only print tickets to shows - that is, a ticket to an actual performance.
You can optionally send a digital membership card to represent the purchase of a membership.
If you'd like this to work differently, please submit a Product Idea!
Absolutely! While we recommend a Boca printer, especially if you frequently print tickets, Point of Sale tickets can also be printed on regular printers with regular paper.
When doing this, we recommend printing 2 or 4 tickets per page, and setting the scale as "Fit to Paper" if you have the option. We also recommend testing the settings that work best for your particular printer.
Want more built-in functionality to print tickets without a Boca? Upvote this Product Idea!