Use this link to share with your colleagues:
How to Edit the Legacy Print-at-Home Ticket PDF: https://help.pm.leapevent.tech/a/940790
The Print-at-Home Ticket will be retired soon. It's time to switch over to use Mobile Tickets instead!
Mobile tickets are modern, faster, fully accessible, more secure, and more convenient for both you and your patrons.
If you haven't yet enabled Mobile Tickets, your patrons will receive the legacy Print-at-Home PDF ticket if they choose to have their tickets delivered via email.
The Print-at-Home PDF uses blocks to display information about the event, the venue, and your organization. This article shows you how to view and edit the details in those blocks.
How to preview the Print-at-Home ticket
Navigate to the relevant Event Instance and click the "Print-at-Home Ticket Preview" button.
The Print-at-Home ticket has seven parts:
The next several sections will show you how to adjust each component.
These are typically designed to mimic your POS ticket and stub.
As the legacy Print-at-Home Ticket is slated for retirement soon, it is not possible to edit the layout of these sections. We encourage you to switch to Mobile Tickets instead.
This image is unique to each Ticketable Event. To adjust it, you'll need to switch to Salesforce Classic.
1. Size your image appropriately
Your image should be 367 pixels wide by 264 pixels tall. The file size should be less than 100 KB and the file should be a JPG or PNG.
2. Click on the icon in the upper-right hand corner of your screen and click "Switch to Salesforce Classic"
Since Lightning currently doesn't have a Documents tab, we need to take a quick detour to Salesforce Classic to upload our images.
3. You're now in Salesforce Classic! Click on the plus sign
4. Click on the Documents tab
5. Click "New"
6. Match your settings to the following
- Document Name: Give your document a name
- Externally Available Image: Check this box
- Folder: Select "Print at Home Ticket Images"
7. Click "Browse"
8. Locate the file on your computer and click "Open"
9. Click "Save"
10. You will be taken to a "Document" page with the image on it
11. Right-click on the image and select "Copy Image Location"
Some browsers may say "Copy Image URL" or "Copy Image Address".
12. Switch back to Lightning Experience
Tata for now, Classic!
13. Back in Lightning, go to the PatronTicket Hub and click on Event Inventory
14. Go the Ticketable Event you'd like to add the image to
15. Click "Edit"
16. Scroll down to "Print at Home Detail" and click the button with the image of a tree on it
17. Paste the image url (location) that you got by right-clicking into the "Image URL" field earlier and click "Insert"
18. Click "Save"
This image is unique to each Ticketable Event. To adjust it, you'll need to switch to Salesforce Classic.
1. Resize your image
It should be 367 pixels wide by 264 pixels tall. The file size should be less than 100 KB and the file should be a JPG or PNG.
2. Click on the icon in the upper-right hand corner of your screen and click "Switch to Salesforce Classic"
Since Lightning currently doesn't have a Documents tab, we need to take a quick detour to Salesforce Classic to upload our images.
3. You're now in Salesforce Classic! Click on the plus sign to see a list of all tabs
4. Click on the Documents tab
5. Click "New"
6. Match your settings to the following
- Document Name: Give your document a name
- Externally Available Image: Check this box
- Folder: Select "Print at Home Ticket Images"
7. Click "Browse"
8. Locate the file on your computer and click "Open"
9. Click "Save"
10. Switch back to Lightning Experience
Toodles, Classic!
11. Back in Lightning, go to the PatronTicket Hub and click on Event Inventory
12. Go the Ticketable Event you'd like to add the image to
13. Click "Edit"
14. Scroll down to "Print At Home Ticket Ad" and select the image you want from the drop-down menu
15. Click "Save"
This is the same for every ticket, and is a good place to put a general refund/exchange policy or any kind of legal disclaimer.
1. To edit your Organization Info, open the PatronTicket Hub and select PatronTicket Settings
2. Click "Edit"
3. Scroll down to "Print At Home Organization Text" and fill in any text you'd like
4. Click "Save"
This is the information that's already attached to the venues in your PatronManager account, and you can change this on your own.
The logo is required, and will appear on all your tickets. To change it, you'll need to switch to Salesforce Classic.
1. Resize your logo
The image should be 367 pixels wide by 144 pixels tall. The file size should be under 100 KB.
For best quality, use the PNG image format, but JPEG works, too!
2. Click on the icon in the upper-right hand corner of your screen and click "Switch to Salesforce Classic"
Since Lightning currently doesn't have a Documents tab, we need to take a quick detour to Salesforce Classic to upload our images.
3. You're now in Salesforce Classic! Click on the plus sign
4. Click on "Documents"
5. Click "New"
6. Match your settings to the following
- Document Name: Give your document a name
- Externally Available Image: Check this box
- Folder: Select "Print at Home Ticket Images"
7. Click "Browse"
8. Locate the file on your computer and click "Open"
9. Click "Save"
10. Now switch back to Lightning
11. Once back in Lightning, click on the App Launcher
12. Search "patronticket" in the Quick Find box and click on PatronTicket Settings
13. Click "Edit"
14. Choose the image you uploaded from the "Print At Home Organization Logo" drop-down menu
15. Click "Save"
