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All About Your Public Ticketing Site: https://help.pm.leapevent.tech/a/1053195
Your public ticketing site (PTS) gives your organization the power to design, update, and manage your online ticketing experience. With modern mobile responsive design, themed templates, and a "do it yourself" builder, your PTS has never looked better or been easier to manage.
In this article, we'll show you what's possible with your PTS:
- What does it look like?
- Can I change what it looks like?
- Can I sell subscriptions and memberships on it?
- What's the ticket-buying experience like for my patrons?
- What about donation suggestions?
- Can I use Analytics to track what's happening on my site?
- How does PatronPortal work with my PTS?
- How does it look on mobile?
- Some of my patrons are disabled; what about accessibility?
- How do I start utilizing my PTS?
What does it look like?
Designed to bring your patrons a user-focused experience, the PTS is clear and clean - from browsing to events to checkout, on desktop or on mobile. Best of all, you can customize the look and feel of your site to suit your organization's needs.
Use thumbnails and copy to promote your events; use themes to customize the look and feel of your site.
Navigation is clear through the entire checkout process.
Can I change what it looks like?
You sure can, and in two big ways: with themes and with view options.
Themes
Control the look and feel of your website with themes! A theme provides a framework for your ticketing website, dictating brand color placement, background colors, and header styles. Themes look great right out of the box - or with additional customization.
View options
Whether you have a small repertoire or many events, the PTS displays your events clearly. List your events with Condensed or Expanded view, and use the Calendar view to showcase your events through the whole month.
Check out this events page for our Metropolis Theatre organization - it's in Expanded view, and has the option to toggle to Calendar view:
To customize the look and feel of your site, check out the Theme Builder.
Additionally, you can have the instances for an event display in one of two different views. Use Date/Time to display events with lots of instances where the Instance Name isn't crucial to making a choice. Or use List if there are only a few instances or if the Instance Name includes critical details that should be displayed upfront.
Check out this page for Metropolis Theatre's September 2025 Exhibition Entry instances with the Date/Time display, which has a calendar to select from.
And here's another page for Metropolis Theatre's (2025) A Very Super Holiday Special with the List display, which helps highlight the sensory friendly instance.
To select an Event Instance Display (i.e., Date/Time or List), set the Event Instance Display field on the Ticketable Event.
Can I sell subscriptions and memberships?
Sure can! They're sold through their own landing pages, accessible via these clear links at the top of your PTS:
Each landing page displays available packages similarly to the single tickets landing page:
Best of all, your patrons can add single tickets, subscriptions, and memberships to their cart in any combination before checking out.
What if I don't want to sell subscriptions or memberships on my PTS?
That's fine too - you can configure your PTS to hide those links, or have them direct to your organization's own website.
What's the ticket-buying experience like for my patrons?
Smooth and clear - the Public Ticketing Site features a navigation bar during the checkout process so your patrons don't feel lost:
Click here for a tour of the full patron journey.
What about donation suggestions?
There are two paths to donation suggestions: a separate donation page, or an in-line donation.
Option 1: A separate donation page
This is a great place to promote a particular fundraising drive or showcase the great work your organization does. Images, text, audio, and video can all be included! We recommend using this option if possible.
Option 2: An in-line donation suggestion
Your patrons see this while entering the contact information.
Learn how to use either option in our Suggested Donations article.
Can I use Analytics to track what's happening on my site?
You bet! We have hard-coded integrations for Google Analytics and Facebook tracking, which ensures your PTS is secure and your data is reliable.
Learn everything you need to know about Analytics on the PTS right here!
How does PatronPortal work with the PTS?
Patrons can still log in, get exclusive deals, renew subsciptions and/or benefits, and make donations.
How does it look on mobile?
We designed the PTS with mobile transactions in mind. Each screen is mobile responsive, meaning the design components will stack vertically to fit within a small phone or tablet screen.
All Events Page
Event Detail Page
Cart
Some of my patrons are disabled; what about accessibility?
Web accessibility - ensuring there are no interaction barriers for people with disabilities - is important to us. When designing the latest Public Ticketing Site themes, we followed the latest Web Content Accessibility Guidelines (WCAG) to make sure all of your patrons can easily purchase tickets on your website.
This looks great! Where should I go to customize my PTS?
If you need to make some updates to your PTS, check out our Maintaining Your PTS article for an auditing checklist, and to take advantage of all the new features!