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How to Add Contact Information to Your Public Ticketing Site Error Message: https://help.pm.leapevent.tech/a/1555654
Every once in a while, there's a break in communication between PatronManager and our payment processor. This can leave online ticket orders in an unfinished state, where we are unable to determine whether an order has been processed.
On your end, this becomes a Payment Exception, and your patrons receive an error message.
When this happens, you want your patrons to have someone to contact about the error - after all, they just tried to buy some tickets, and now can't tell what happened to their order!
In this article, we'll walk you through how to add your contact information to the error message. This process should take 5-10 minutes.
1. In the PatronTicket Hub, click "PatronTicket Settings"
2. Click "Edit"
3. Scroll down to the Public Site Settings section, and fill in the "Error Contact Name" and "Error Contact Info" with an appropriate name and contact information
For reference, here's what the error message will say:
"Sorry, something went wrong, and we're unable to confirm that your order was processed. Please contact [Error Contact Name] at [Error Contact Info] for assistance, and reference [Ticket Order Number]."
"Error Contact Information" is a text field, so you can choose to include an email address, a phone number, or both!
4. Scroll back up to the top of the page and click "Save"
