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How to Update Your Image URLs When You Turn on My Domain: https://help.pm.leapevent.tech/a/829721
So you updating your My Domain, but now some of the images on your ticketing and donation sites aren't showing up; what gives?
Any internal links and bookmarks to particular tabs within PatronManager need to be updated with your new domain. Most importantly, you'll need to update any images used on your ticketing and donation sites hosted in your Documents tab.
Below, we'll show you how to do just that; the process should take ~5 minutes per image.
1. Update My Domain
Once you've updated your My Domain, make note of your fancy new URL, then come back here and proceed with Step 2.
2. Update Your Image URLs
Now that My Domain is set up, let's need to update your image URLs with your new domain. Once you do, they'll return to your Donation Form, Public Ticketing Site, etc.
The example below shows you how to update an image on a Donation Form, but be sure to check your system for other images to update and update them wherever necessary.
2.1. Open the App Launcher
2.2. Search and click "Donation Forms"
2.3. Click on the form with an image
2.4. Click "Edit"
2.5. Scroll down to the field(s) that contain images and click the HTML button
2.6. Update the server number with your "My Domain" server name in the image source URL
Look for "na" or "src" to get your bearings if the code is long.
In the example below, we've updated:
src="https://c.na84.content.force.com/servlet/servlet.ImageServer?with our new My Domain, my-theatre-company.my.salesforce.com:
src="https://my-theatre-company.my.salesforce.com/servlet/servlet.ImageServer?
2.7. Click Update!
2.8. Click Save
Now your image appears on the Donation Form!
3. Where to Update Your Image URLs
Repeat Steps 1-7 above for any other images in your system that need to be updated. You might not need to do all of them, but you should check!
- Inactive Form Message
- Confirmation Page Message
- Text above donation form
- Text below donation form
- Other Text outside the donation form
- Inactive Form Message
- Confirmation Page Message
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In Public Ticket Settings:
- Public Ticketing Site Landing Copy
- Order Confirmation Copy
- Donation Call to Action