Box Office Administration
11 Articles
- Selling Merchandise and/or Concessions in PatronManager
- How to Show Badges in PatronManager Box Office
- How to Track Onsite Accessibility Requirements
- How Partial Payments Work in PatronManager
- How to Use the Who's Sitting in What Seat Report
- How to Use the Door List Report
- Best Practices: How to Prevent Ticket Resellers from Purchasing Tickets
- What to Do When Your Season Ends
- Card Reader / Card Swiper Buyer's Guide
- How to Use the Ticket Order Import Tool
Your Public Ticketing Site
21 Articles
- All About Your Public Ticketing Site
- How Your Patrons Purchase Tickets on Your Public Ticketing Site
- Maintaining Your Public Ticketing Site (PTS): Home
- Using Theme Builder to Change the Look of Your PTS
- Update the Order Confirmation Page on your PTS
- Updating Images, Language, and Video on Your PTS
- Suggested Donations on Your PTS
- Uploading and Using Images with the Documents Tab
- Change the Way Header Links Work on Your PTS
- The PTS Footer: Add Refund Policy, Privacy Policy, and More
Creating and Editing Events
21 Articles
- How to Create a New General Admission or Reserved Seating Event
- How to Clone Event Instances
- How to Clone Events
- How to Reallocate and Hold Seats
- How to Reallocate Seats on Multiple PYOS Event Instances at Once
- How to Adjust the Number of Available Tickets for a General Admission Event
- How to Set Delivery Methods for Ticketable Events
- How to Use Event Categories
- How to Create Custom Fields for Ticketable Events and Event Instances
- How to Delete an Event or Event Instance
Confirmation Emails
6 Articles
- How to Edit Confirmation Classic Email Templates
- How to Set Up and Edit Custom Order Confirmation Templates
- Create a Custom Order Confirmation Classic Email Template for Large Orders
- How to Include Fulfillment Items in Order Confirmation Emails
- How to Set an Event-Specific Confirmation Email
- How to Figure Out Which Confirmation Email Will Send
Automated Communications
8 Articles
- All About Automated Communications (Pre- and Post-Show Emails)
- Automated Communications Setup
- Utilizing Your Automated Communications Settings Page
- How to Create/Edit/Preview Automated Communication Templates
- Using Automatic Pre- and Post-Show Emails: Home
- How to Send an Ad-Hoc Alert Email with Automated Communications
- Automated Communications: Standard & Custom Merge Fields
- Reporting on Automated Communication Emails
Configuring Tickets
10 Articles
- All About Mobile Tickets
- Mobile Tickets: Best Practices and FAQs
- How to Enable Mobile Tickets
- How to Customize Mobile Tickets
- How to Activate the Ticket Design Tool
- Customize Your Ticket Layout With the Ticket Design Tool
- How to Add Images to Your Point-of-Sale Tickets
- Printer Configuration Steps - Boca
- How to Set Up the Print-at-Home Ticket
- Best Practices for Designing Point of Sale Tickets
Managing Subscriptions
21 Articles
- All About Subscriptions in PatronManager
- Getting Started with Subscriptions in PatronManager
- Best Practices: Subscription Math
- How to Set Up a Fixed Subscription
- How to Set Up a Choose Your Own Subscription
- How to Set Up a Pick Later (Flex Pass) Subscription
- Set Up the "Subscription Refund" Event to Refund Fulfillment Items
- How to Cancel/Delay Your Subscription
- All About Subscription Renewals
- Subscription Renewal Tool: Building "Series" From Your Subscription Packages
Venues
9 Articles
- How to Edit Venue Information (non-seating)
- How to Create a General Admission Venue
- All About Updating Venues
- How to Create Ad-hoc Seat Notes and Ticket Notes for a Reserved Seating Venue
- How to Create a Seat Note (Ad-hoc) for a General Admission Venue
- How to Remove a Seat Note from a Reserved Seating Venue
- ADA (Accessible and Companion) Seating in your PatronManager Venue
- How to Skip the Section Selection Map on your Public Ticketing Site
- What to Do If Your Venue Is Split between GA and Reserved Seating
Virtual Events
15 Articles
- All About Virtual Events
- Enable and Configure Virtual Events
- Troubleshooting/FAQs for Virtual Events Users
- Choose Content Format and Software for Your Virtual Events
- How to Set Up a Livestream Event Instance
- How to Set Up a Video On Demand Event Instance
- Geofencing for Virtual Events
- How to Start a Livestreamed Virtual Event
- How to Send Virtual Event Ticket Links via Emma/MailChimp
- Best Practices: Running a Livestreamed Virtual Event in PatronManager