PatronManager Help

Updating Images, Language, and Video on Your PTS

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Updating Images, Language, and Video on your PTS: https://help.pm.leapevent.tech/a/1214254

Your Public Ticketing Site (PTS) is pretty customizable, not in the least of which through content. In this article, we'll cover all the places you can control copy, images, and videos, and we'll also give you sizing/format recommendations for the things you upload.

First, gather these images/videos from your marketing team:

Now, you're ready to add/update content:

At the end, we'll answer some Frequently Asked Questions. Let's get started!

First, gather these materials from your Marketing Department

Wait! Grouped by Event? Chronological by Instance? How do I know which view I'm using?

Good question - check out our Theme Builder article for more info.

Here's a materials checklist for Grouped by Event view:

PTS_-_Marketing_Resources_Checklist_-_Expanded.pdf

Here's a materials checklist for Chronological by Instance view:

PTS_-_Marketing_Resources_Checklist_-_Condense.pdf

Alright, time to add/update content!

1. Sidebar content of your Events page

The sidebar of your Events landing page can contain formatted text, images, and embedded video/audio.

Here's how to update the Events sidebar content

1.1. Head to the PatronTicket Hub and click PatronTicket Settings

1.2. Click Edit

1.3. Collapse sections until you get to Public Site Settings

1.4. Scroll down until you find the Events Content section

This is a rich text field, meaning you can add formatted text, images, and embedded video/audio:

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendation: at least 510 pixels wide
  3. Embedded video: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want your video to appear
    • Sizing recommendations: adjust width to "100%" and height to "287"
    • See below for an example
  4. Embedded audio: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want your audio to appear
    • Sizing recommendations: adjust width to "100%" and leave height alone
    • See below for an example

Video embed code example: 

<iframe width="100%" height="287" src="https://www.youtube.com/embed/VIDEOIDHERE?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

Here's what it looks like in the popup:

Audio embed code example:

<iframe src="https://open.spotify.com/embed/track/1jV82o8B4mb8pH6600T5ST" width="100%" height="380" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe>

Here's what it looks like in the popup:

2. Event thumbnails on your Events page (Grouped by Event view)

In Expanded view, each Ticketable Event can have its own thumbnail:

Here's how to update your event thumbnails

2.1. Head to the PatronTicket Hub, scroll down, and click Create/Edit Events

2.2. Find the Ticketable Event you're trying to update the image for

2.3. Click Manage Content

2.4. Add or update your Small Image

Be sure to pay attention to the file size recommendations on this page!

Click Choose File then Update Images
  1. Click Choose File to select an image file from your device to upload
  2. Add Small Image Alt Text, which will display if someone is unable to view the image; this field is optional because Web Accessibility Guidelines recommend adding this for images that include information or context, but not for images that are purely decorative
  3. Click Update Images

3. Event copy/description on your Events page (Grouped by Event view)

In Grouped by Event view, each Ticketable Event can have a short description:

Here's how to update your event descriptions

3.1. Head to the PatronTicket Hub, scroll down, and click Create/Edit Events

3.2. Find the Ticketable Event you're trying to update the image for

3.3. Click Edit

3.4. Scroll down to Description and fill it in, then scroll up and click save

This is a rich text editor, so you can format text as desired. We recommend keeping this message short.

We do not recommend adding video/image/audio to this field!

4. Large event images on the event detail page (Grouped by Event view)

In Grouped by Event view, click into a Ticketable Event to see its detail page; at the top of this page, upload a large image.

Here's how to update your large images

4.1. Head to the PatronTicket Hub, scroll down, and click Create/Edit Events

4.2. Find the Ticketable Event you're trying to update the image for

4.3. Click Manage Content

4.4. Add or update your Large Image

Be sure to pay attention to the file size recommendations on this page!

Click Choose File then Update Images
  1. Click Choose File to select an image file from your device to upload
  2. Add Large Image Alt Text, which will display if someone is unable to view the image; this field is optional because Web Accessibility Guidelines recommend adding this for images that include information or context, but not for images that are purely decorative
  3. Click Update Images

5. Copy, images, and videos on the event detail page (Grouped by Event view)

In Grouped by Event view, click into a Ticketable Event to see its detail page; at the bottom of that page, add text details and embed videos/audio:

Here's how to add additional images, text, and video to event details

5.1. Head to the PatronTicket Hub, scroll down, and click Create/Edit Events

5.2. Find the Ticketable Event you're trying to update the image for

5.3. Click Edit

5.4. Scroll down to Detail and add your content, then scroll up and click save

This is a rich text field, meaning you can add formatted text, images, and embedded video/audio:

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendations: at least 730 pixels wide
  3. Embed video: click the Source code icon (< >) and paste in the embed code from YouTube or Vimeo in the Source Code popup where you want the video to appear
    • Sizing recommendations: adjust width to "100%" and set height to "411"
    • See below for an example
  4. Embed audio: click the Source code icon (< >) and paste in the embed code from Spotify, Bandcamp, Soundcloud, or Apple Music in the Source Code popup where you want the audio to appear
    • Sizing recommendations: adjust width to "100%" and leave height alone
    • See below for an example

Video embed code example: 

<iframe width="100%" height="411" src="https://www.youtube.com/embed/VIDEOIDHERE?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

Audio embed code example:

<iframe src="https://open.spotify.com/embed/track/1jV82o8B4mb8pH6600T5ST" width="100%" height="380" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe>

6. Copy and images under "See details" on the event detail page (Chronological by Instance view)

In Chronological by Instance view, click "See details" to expand additional information; add text and/or images to this area:

Here's how to add detail for a Chronological by Instance page

6.1. Head to the PatronTicket Hub, scroll down, and click Create/Edit Events

6.2. Find the Ticketable Event you're trying to update the image for

6.3. Click Edit

6.4. Scroll down to the Detail field and add your image/text

This is a rich text field; we recommend you only add text and perhaps one image to this space:

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendations: no wider than 300 pixels

7. Sidebar content of your Subscriptions landing page

The sidebar of your Subscriptions landing page can contain formatted text, images, and embedded video/audio.

Here's how to update your Subscriptions sidebar

7.1. Head to the PatronTicket Hub and click PatronTicket Settings

7.2. Click Edit

7.3. Collapse sections until you get to Public Site Settings

7.4. Scroll down until you find the Events Content section

This is a rich text field, meaning you can add formatted text, images, and embedded video/audio:

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendation: at least 510 pixels wide
  3. Embedded video: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want the video to appear
    • Sizing recommendations: adjust width to "100%" and height to "287"
    • See below for an example
  4. Embedded audio: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want the audio to appear
    • Sizing recommendations: adjust width to "100%" and leave height alone
    • See below for an example

Video embed code example: 

<iframe width="100%" height="287" src="https://www.youtube.com/embed/VIDEOIDHERE?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

Audio embed code example:

<iframe src="https://open.spotify.com/embed/track/1jV82o8B4mb8pH6600T5ST" width="100%" height="380" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe>

8. Copy/detail for each option on your Subscriptions landing page

Each subscription package you sell can have a short description:

Here's how to add detail for your Subscription options

8.1. Head to the PatronTicket Hub, scroll down, and click Create/Edit Events

8.2. Find the Subscription Event this subscription package is part of

8.3. Scroll down and click the subscription package you're editing

8.4. Click Edit

8.5. Fill in the Detail field

This is a rich text field, so you can bold/format as you like. We recommend keeping this short and sweet.

9. Sidebar content of your Memberships landing page

The sidebar of your Memberships landing page can contain formatted text, images, and embedded video/audio.

Here's how to update your Memberships sidebar

9.1. Head to the PatronTicket Hub and click PatronTicket Settings

9.2. Click Edit

9.3. Collapse sections until you get to Public Site Settings

9.4. Scroll down until you find the Events Content section

This is a rich text field, meaning you can add formatted text, images, and embedded video/audio:

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendation: at least 510 pixels wide
  3. Embedded video: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want the video to appear
    • Sizing recommendations: adjust width to "100%" and height to "287"
    • See below for an example
  4. Embedded audio: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want the audio to appear
    • Sizing recommendations: adjust width to "100%" and leave height alone
    • See below for an example

Video embed code example: 

<iframe width="100%" height="287" src="https://www.youtube.com/embed/VIDEOIDHERE?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

Audio embed code example:

<iframe src="https://open.spotify.com/embed/track/1jV82o8B4mb8pH6600T5ST" width="100%" height="380" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe>

10. Thumbnails on your Memberships landing page

Each group of Memberships you sell can have its own thumbnail:

Here's how to update your Membership thumbnails

10.1. From the app launcher, find and click Membership Setup

10.2. Click Membership Inventory

10.3. Click the group of memberships you're editing

10.4. Click Manage Content

10.5. Add or update your Small Image

Be sure to follow the image size recommendation guidelines on this page!

Click Choose File then Update Images
  1. Click Choose File to select an image file from your device to upload
  2. Add Small Image Alt Text, which will display if someone is unable to view the image; this field is optional because Web Accessibility Guidelines recommend adding this for images that include information or context, but not for images that are purely decorative
  3. Click Update Images

11. Copy/description on your Memberships landing page

Each group of Memberships you sell can have a short description:

Here's how to add descriptions for your Membership options

11.1. From the app launcher, find and click Membership Setup

11.2. Click Membership Inventory

11.3. Click the group of memberships you're editing

11.4. Click Edit

11.5. Scroll down to Description and fill it in

This is a rich text field, so add any formatting you wish. We recommend keeping your copy short.

We do not recommend adding images/video/audio to this field.

12. Large images on the membership detail page

Click into a set of memberships for sale on the Memberships landing page and you'll arrive on the Memberships detail page. You can add a large image here:

Here's how to update your memberships' large images

12.1. From the app launcher, find and click Membership Setup

12.2. Click Membership Inventory

12.3. Click the group of memberships you're editing

12.4. Click Manage Content

12.5. Add or update your Large Image

Be sure to follow the image size recommendation guidelines on this page!

Click Choose File and add Alt Text then Update Images
  1. Click Choose File to select an image file from your device to upload
  2. Add Large Image Alt Text, which will display if someone is unable to view the image; this field is optional because Web Accessibility Guidelines recommend adding this for images that include information or context, but not for images that are purely decorative
  3. Click Update Images

13. Copy, images, and videos on the membership detail page

Click into a set of memberships for sale on the Memberships landing page and you'll arrive on the Memberships detail page. Scroll to the bottom; you can add additional text, images, or embedded video/audio here:

Here's how to add additional images, videos, and text to your membership details

13.1. From the app launcher, find and click Membership Setup

13.2. Click Membership Inventory

13.3. Click the group of memberships you're editing

13.4. Click Edit

13.5. Scroll down to the Detail field and enter your content

This is a rich text field, meaning you can add formatted text, images, and embedded video/audio:

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendations: at least 730 pixels wide
  3. Embed video: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want the video to appear
    • Sizing recommendations: adjust width to "100%" and set height to "411"
    • See below for an example
  4. Embed audio: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want the audio to appear
    • Sizing recommendations: adjust width to "100%" and leave height alone
    • See below for an example

Video embed code example: 

<iframe width="100%" height="411" src="https://www.youtube.com/embed/VIDEOIDHERE?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

Audio embed code example:

<iframe src="https://open.spotify.com/embed/track/1jV82o8B4mb8pH6600T5ST" width="100%" height="380" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe>

14. Delivery Information copy

As your patrons check out, they will be able to select from your supported Delivery Methods. You can customize the information that appears about your Delivery Methods to give patrons an idea of what each means for your organization:

Here's how to update the Delivery Information
Delivery Information copy in Checkout

14.1. Head to the PatronTicket Hub and click on PatronTicket Settings

PatronTicket Settings from the PatronTicket Hub

14.2. Click Edit

Edit in PatronTicket Settings

14.3. Collapse sections until you get to Public Site Settings

Collapse sections to find Public Site Settings

14.4. Scroll down until you find the Delivery Information section

This is a rich text field, meaning you can add formatted text, images, and embedded video/audio:

Delivery Information rich text field
  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendation: at least 510 pixels wide

We do not normally recommend adding video/image/audio to this field!

15. Suggested donation page image, video, and copy

When your patrons start down the purchase path, they can see a suggested donation page. You can customize this page with images, video, and your most powerful call to action:

Here's how to update your donation ask page

We have a whole article about suggested donations on your PTS; click here for step-by-step instructions!

16. Adding Personal Pronouns to the Buyer Info page

You can optionally add the Personal Pronouns text field to allow your patrons to optionally share their personal pronouns with you.

Personal Pronouns
Here's how to add Personal Pronouns

We have an entire article on adding Personal Pronouns; here's how to add them to the PTS!

When you enable Personal Pronouns, you can also disable Salutations on the PTS, if you wish.

17. Adding Accessibility Requirements to the Buyer Info page

You can optionally add the Accessibility Requirements to allow your patrons to optionally select from the different access requirements you offer and share information about your accessibility options.

Accessibility Requirements
Here's how to add Accessibility Requirements

We have an entire article on enabling and editing Accessibility Requirements; here's how to add them to the PTS!

18. Order confirmation page image, video, and copy

When your patrons purchase tickets, they'll see the order confirmation page. You control the image and text they'll see:

Here's how to update your order confirmation page

We have a whole article that walks you through updating your order confirmation page; click here to get step-by-step instructions!

Your logo is visible on all pages in the upper-left corner:

We highly recommend keeping key details about your organization in the PTS footer:

Frequently Asked Questions

Am I using Grouped by Event view or Chronological by Instance view?

This question is core to how your Public Ticketing Site looks and works, and how you make the adjustments above. Check out the Theme Builder article for more information!

Can I edit details about a Venue?

Non-seating information about a Venue can be edited from the Venue record in PatronManager. Learn more about this here.

You can even add an image of your Venue using the Detail field on the Venue; but you'll first need to upload the image to your Documents tab with these steps.

What if I want to relabel a field or header?

We've got just the article for you - check out How to Relabel Things on the New PTS.

I need to update the brand colors on the Public Ticketing Site

You can update your brand colors on the Public Ticketing Site via the Theme Builder.

Can I change where the "Add more items" button leads?

The "Add more items" button on the PTS leads to wherever your "Events" header link is set to direct.

Add more items and Events link

If you wish to adjust where these links lead, update the "Events URL" field in PatronTicket Settings with these steps.

What if we use PatronPortal?

If you use PatronPortal to allow patrons to log into your Public Ticketing Site (PTS), in addition to being able to make all of the other updates and customizations we discuss above, you have a few other places for messaging that you can edit:

  1. Login Page Message: Portal members will see this when they log in on the PatronPortal Login page
  2. Portal Seat Selection Message: Portal members will see this when they are on seat selection pages
  3. Portal All Events Message: Portal members will see this on the main page of your PTS; this will appear above the text set as your Events Sidebar content
Login Page Message
Portal Seat Selection Message
Portal All Events Message

Additionally, you can update when the Benefit renewal tab appears for patrons in PatronPortal from PatronTicket Settings.

Here's how to customize these fields
1. Head to the PatronTicket Hub and click on PatronTicket Settings
PatronTicket Settings from the PatronTicket Hub
2. Click Edit
Edit in PatronTicket Settings
3. Collapse sections until you get to Patron Portal Public Site Settings

You'll find the three fields we mentioned here:

  1. Login Page Message: Portal members will see this when they log in on the PatronPortal Login page
  2. Portal Seat Selection Message: Portal members will see this when they are on seat selection pages
  3. Portal All Events Message: Portal members will see this on the main page of your PTS

Specifically, the Login Page Message and Portal All Events Message are rich text fields, meaning you can add formatted text, images, and embedded video/audio:

You can customize the Portal All Events Message to your heart's content, but we recommend keeping the Login Page Message simpler, with only text and an image.

  1. Add text anywhere using the built-in text controls
  2. Add images: click the image icon; you'll first need to upload it to your Documents tab
    • Sizing recommendation: at least 510 pixels wide
  3. Embedded video: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want your video to appear
    • Sizing recommendations: adjust width to "100%" and height to "287"
    • See below for an example
  4. Embedded audio: click the Source code icon (< >) and paste in the embed code from YouTube/Vimeo in the Source Code popup where you want your audio to appear
    • Sizing recommendations: adjust width to "100%" and leave height alone
    • See below for an example

Video embed code example: 

<iframe width="100%" height="287" src="https://www.youtube.com/embed/VIDEOIDHERE?rel=0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

Here's what it looks like in the popup:

Audio embed code example:

<iframe src="https://open.spotify.com/embed/track/1jV82o8B4mb8pH6600T5ST" width="100%" height="380" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe>

Here's what it looks like in the popup:

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