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How to Set Up a Default Exchange Fee: https://help.pm.leapevent.tech/a/1893568
When you exchange tickets, you can opt to set an Exchange Fee during the exchange process.
But what if you always want to charge a standard Exchange Fee?
In that case, you can set up a Default Exchange Fee to automatically populate for box office users when they process an exchange. In this article, we'll show you how to set up the Default Exchange Fee.
At the end, we also have some Frequently Asked Questions (FAQs).
Setting up the Default Exchange Fee
The Default Exchange Fee can be updated from PatronTicket Settings!
1. From the PatronTicket Hub, click PatronTicket Settings
2. Click Edit
3. Scroll down to find "Default Exchange Fee"
4. Set the amount you wish to charge as a default fee for exchanges
This amount will be charged per exchange.
5. Scroll up and Save
Nice work! Now the Default Exchange Fee will appear when exchanging tickets
Frequently Asked Questions (FAQs)
The Default Exchange Fee is charged per exchange transaction.
This means that if you process an exchange for two tickets at one time, the Default Exchange Fee will apply. If you process an exchange for one ticket and then later for another ticket, the Default Exchange Fee will apply once for each exchange.
Absolutely! If you don't wish to charge the Exchange Fee during an exchange, clear out the Exchange Fee field or set it to "0.00" when processing the exchange.
Manually, yes! If you want the Exchange Fee to be higher for certain exchanges, such as exchanging tickets the day-of an event, users can manually update the Exchange Fee field when processing the exchange.
If you'd like the ability to set conditional Default Exchange Fees, make sure to submit a Product Idea!
Yup! Just follow these steps again to update your Default Exchange Fee.
For example, for your holiday season or popular summer season, you may wish to make the Default Exchange Fee higher than it is the rest of the year.