Use this link to share with your colleagues:
How to Set Up the Print-at-Home Ticket: https://help.pm.leapevent.tech/a/940790
While the Print-at-Home Ticket is still available, we highly recommend using mobile tickets instead!
Mobile tickets are newer, faster, fully accessible, and more convenient for both you and your patrons.
When your patrons choose to have their tickets delivered via email, they can receive a PDF containing their Print-at-Home tickets. The Print-at-Home ticket has multiple blocks with the potential to convey important information about an event, the venue, and your organization.
In this article, you'll learn how to configure the Print-at-Home ticket so your patrons can get all the information they need on one page, or how to disable the Print-at-Home ticket if your organization doesn't use email delivery.
Not sure what your Print-at-Home ticket looks like?
You can see a preview of your print-at-home ticket by navigating to the relevant Event Instance and clicking the "Print-at-Home Ticket Preview" button.
The Print-at-Home ticket has seven parts:
The next several sections will show you a more in-depth look at each Print-at-Home component, as well as the steps to set up each component. Let's dive in!
Heads up! While we recommend using all elements to get the most out of your Print-at-Home tickets, note that the logo is required. Your tickets may not load correctly if you don't populate that area.
These are typically designed to mimic your POS ticket and stub.
If you'd like to make changes to either of these sections of the page, visit our Ticket Design Services for more information. Alternatively, if you or someone on your staff is familiar with CSS, you can make edits to these sections. We have guidelines on updating the CSS of your tickets.
You can add the Event image yourself. This image lives on your Ticketable Event record, and is unique to each of your events.
1. Size your image appropriately
Your image should be 367 pixels wide by 264 pixels tall. The file size should be less than 100 KB and the file should be a JPG or PNG.
2. Click on the icon in the upper-right hand corner of your screen and click "Switch to Salesforce Classic"
Since Lightning currently doesn't have a Documents tab, we need to take a quick detour to Salesforce Classic to upload our images.
3. You're now in Salesforce Classic! Click on the plus sign
4. Click on the Documents tab
5. Click "New"
6. Match your settings to the following
- Document Name: Give your document a name
- Externally Available Image: Check this box
- Folder: Select "Print at Home Ticket Images"
7. Click "Browse"
8. Locate the file on your computer and click "Open"
9. Click "Save"
10. You will be taken to a "Document" page with the image on it
11. Right-click on the image and select "Copy Image Location"
Some browsers may say "Copy Image URL" or "Copy Image Address".
12. Switch back to Lightning Experience
Tata for now, Classic!
13. Back in Lightning, go to the PatronTicket Hub and click on Event Inventory
14. Go the Ticketable Event you'd like to add the image to
15. Click "Edit"
16. Scroll down to "Print at Home Detail" and click the button with the image of a tree on it
17. Paste the image url (location) that you got by right-clicking into the "Image URL" field earlier and click "Insert"
18. Click "Save"
This doesn't have to be an advertisement - it can be any image you want, and you can edit it yourself! It will appear on every ticket, and can vary by Ticketable Event.
1. Resize your image
It should be 367 pixels wide by 264 pixels tall. The file size should be less than 100 KB and the file should be a JPG or PNG.
2. Click on the icon in the upper-right hand corner of your screen and click "Switch to Salesforce Classic"
Since Lightning currently doesn't have a Documents tab, we need to take a quick detour to Salesforce Classic to upload our images.
3. You're now in Salesforce Classic! Click on the plus sign to see a list of all tabs
4. Click on the Documents tab
5. Click "New"
6. Match your settings to the following
- Document Name: Give your document a name
- Externally Available Image: Check this box
- Folder: Select "Print at Home Ticket Images"
7. Click "Browse"
8. Locate the file on your computer and click "Open"
9. Click "Save"
10. Switch back to Lightning Experience
Toodles, Classic!
11. Back in Lightning, go to the PatronTicket Hub and click on Event Inventory
12. Go the Ticketable Event you'd like to add the image to
13. Click "Edit"
14. Scroll down to "Print At Home Ticket Ad" and select the image you want from the drop-down menu
15. Click "Save"
You can edit this section yourself. Whatever text you want printed on all of your tickets goes here. If you have a general refund/exchange policy or any kind of legal disclaimer, this is the place for it.
1. To edit your Organization Info, open the PatronTicket Hub and select PatronTicket Settings
2. Click "Edit"
3. Scroll down to "Print At Home Organization Text" and fill in any text you'd like
4. Click "Save"
This is the information that's already attached to the venues in your PatronManager account, and you can change this on your own.
You can also make any changes to how your organization's logo appears. This will appear on all your tickets.
1. Resize your logo
The image should be 367 pixels wide by 144 pixels tall. The file size should be under 100 KB.
For best quality, use the PNG image format, but JPEG works, too!
2. Click on the icon in the upper-right hand corner of your screen and click "Switch to Salesforce Classic"
Since Lightning currently doesn't have a Documents tab, we need to take a quick detour to Salesforce Classic to upload our images.
3. You're now in Salesforce Classic! Click on the plus sign
4. Click on "Documents"
5. Click "New"
6. Match your settings to the following
- Document Name: Give your document a name
- Externally Available Image: Check this box
- Folder: Select "Print at Home Ticket Images"
7. Click "Browse"
8. Locate the file on your computer and click "Open"
9. Click "Save"
10. Now switch back to Lightning
11. Once back in Lightning, click on the App Launcher
12. Search "patronticket" in the Quick Find box and click on PatronTicket Settings
13. Click "Edit"
14. Choose the image you uploaded from the "Print At Home Organization Logo" drop-down menu
15. Click "Save"
Don't use the Print-at-Home ticket?
If your organization doesn't use Email Delivery, you can disable the Print-at-Home ticket with a few clicks.
1. From the PatronTicket Hub click on "PatronTicket Settings"
2. Click "Edit"
3. Scroll down to the "Fee and Order Delivery Settings" section and uncheck "email" in the list of delivery methods
4. Scroll back to the top and click "Save"
You're all set!