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How to Edit the "Email Tickets" Template: https://help.pm.leapevent.tech/a/2054171
The "Email Tickets Template" is used when you click "Email Tickets" on a completed Ticket Order. It's not a confirmation email; it only sends when you email tickets manually.
Once you have Mobile Tickets enabled, you'll use the "PatronTicket: Mobile Ticket Template" for this, but you can add and adjust the text as needed. In this article, we'll show you how to:
Let's jump in!
The default PatronTicket: Mobile Ticket Template reads as follows, depending on the kinds of tickets in the order.
Dear [FIRST NAME],
[IF THE TICKET ORDER CONTAINS ANY MOBILE TICKETS]
Click the button below to access your tickets, print them if necessary, or add them to your digital wallet.
["View your tickets" button]
[IF THE TICKET ORDER CONTAINS ANY VIRTUAL EVENTS]
Your order contains tickets to one or more virtual events. To view your virtual event(s), click the button(s) below a few minutes before the listed time.
[Virtual Event button(s)]
Don't worry if you don't sell tickets to Virtual Events - that text won't appear unless you do, so it's best to leave it in place just in case you decide to add Virtual Events later on.
Want to edit the template?
Follow these steps.
1. Head over to Setup
2. Search for and click on "Classic Email Templates"
3. In the "PatronTicket Templates" folder, click on "Mobile Ticket Template"
4. Click "Edit Template"
5. Adjust carefully as follows
You can add your welcome message before and/or or a nice sign-off after the ticket renderer block, which is the part that looks like this, starting with "<c:VirtualTicketRenderer" on row 5, up to and including "/>" on row 9 in the image below:
You can also customize the text inside the quotation marks for the "mobileTicketLinkMessage" and/or the "virtualEventMessage" - just be sure to keep the quotation marks themselves, and don't delete either component.
The text between quotation marks in the "mobileTicketLinkMessage" (line 7 in the image above) will appear before the "View tickets link" when you send this email from a Ticket Order that contains active, non-virtual mobile tickets. This is a great place to put additional information for your patrons about mobile tickets! If the Order has no active tickets (e.g. if it only contains a membership or Virtual Event tickets), this message won't appear.
The text between quotation marks in the "virtualEventMessage" (line 8 in the image above) will appear before the Virtual Event access link(s) when you send this email from a Ticket Order that contains one or more Virtual Events. If the Order has no Virtual Event tickets, this message won't appear.
6. When you're finished, save!
Send yourself a test
You can use the "Send test and verify merge fields" option and choose an example Ticket Order, or create yourself a real sample comp order.
Need to reset the template back to the default?
Clear out the entire template editor and paste in this code to go back to the default:
<messaging:emailTemplate subject="Here are your tickets for {!relatedTo.Name}" relatedToType="PatronTicket__TicketOrder__c" renderUsingSystemContextWithoutSharing="true" >
<messaging:htmlEmailBody >
<p>Dear {!relatedTo.PatronTicket__FirstName__c},</p>
<c:VirtualTicketRenderer order="{!relatedTo}"
renderMobileTicketLink="true"
mobileTicketLinkMessage="Click the button below to access your tickets, print them if necessary, or add them to your digital wallet."
virtualEventMessage="Your order contains tickets to one or more virtual events. To view your virtual event(s), click the button(s) below a few minutes before the listed time."
/>
</messaging:htmlEmailBody>
</messaging:emailTemplate>