The most significant change you’ll notice in this release is an overhaul of Ticket Order Refunds. Instead of choosing the “Refund Selected Tickets” or “Refund All Items” buttons on the Ticket Order page, you’ll now click the “Issue Refund” button.

From there you can select the items you’d like to refund. But there’s also something new: you now have the ability to refund certain fees associated with a Ticket Order, without refunding the actual tickets. From the Select Refund Items page, you can choose to refund some or all of the Order Fees, Delivery Fees, or Exchange Fees that you charged on that order. The only part of an order that you can’t refund yet is a Donation -- for that, you'll still need to contact our Client Services department as before.

Here’s a quick walk-through of the new refund procedure.

First click the “Issue Refund” button:

Select the items and fees you’d like to refund:

Select the refund method:

And you'll see confirmation text when you land back on the Ticket Order itself:

We’ve added a new field to both the Ticketable Event and Event Instance that allows you to enter a multi-line, formatted name that can be displayed on your printable tickets. This is perfect for information like featured guests and sponsors.

You can choose to display this instead of or in addition to the standard Event Name field, and it's available for both the point-of-sale and print-at-home tickets.

These fields can be edited right from the Ticketable Event and Event Instance Detail pages within your Event Inventory tab. Here’s the field on the Ticketable Event level once text has been added:

And here it is at the Event Instance level when the page is open for editing, although we haven’t entered any text in this case:

Our Subscription Renewal process now fully supports "mixed-seating" packages -- that is, packages where some shows are reserved seating and others are general admission. Process your renewals like normal, and the resulting "Pending Renewal" orders at the end will be automatically fulfilled with both the seated events and the GA ones.

We added the Check Number field to the Purchase Tickets screen in Box Office Express. When you select "Check" as the Payment Method, the "Check Number" field will appear on the screen next to it. (It's still not required!)

In the Event Summary Report, Event Instances are now listed in date order instead of alphabetical order. Yay!

(By the way, in case you missed it: Our December release created a whole new "Box Office Reports" tab that's a one-stop shop for all your box office financial reporting needs. Check it out, if you haven't done so yet.)