PatronManager Help

Ticket-Selling Improvements (September 2014)

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Subscription and Membership Shortcuts

In your Custom Links section of the home page, you can now add shortcuts that take you directly to the "Add Subscription" or "Add Membership" step of creating a Ticket Order. Check out this article to learn how to add these custom links.

Subscription and Membership Shortcuts

Event Inventory Remembers Your Preferences

The Event Inventory tab will now remember the page size you chose and whether you checked the Show Active Events Only checkbox. This means anytime you navigate to this page, it will default to your preferences from the last time you were there.

Event Inventory Remembers Your Preferences

Get Specific in Your Membership and Subscription Confirmation Emails

In our last release we introduced the ability to set event-specific confirmation emails for single ticket events. Now we're extending that option to subscription and membership events. Use these fields to set up confirmation emails with specific information about your membership and subscription options:

Get Specific in Your Membership and Subscription Confirmation Emails

Sell Memberships, No Email Required

If you're using our new Memberships and Benefits feature and find that some or many of your members don't have email addresses, you can sell them memberships by simply leaving the email address field blank. If you have Patron Portal enabled and you submit an order without an email address, you'll see this warning:

Sell Memberships, No Email Required

The buyer will still receive their membership and benefits, but will not be enabled for Portal.

More Seat Assignment Options

When you're fulfilling a subscription for a patron who already has seat assignments for the corresponding subscription series, you'll now have more choices for how to handle the new seats:

More Seat Assignment Options

Apply Fees for Custom Third Party Payments

Item fees are waived by default when using custom third party payment methods, but now you can use the "Apply Fees" button to add them back on if you choose. Take your order from this:

Apply Fees for Custom Third Party Payments

To this:

Group Venue Sections

Give your venue a makeover by grouping sections into chunks and displaying them grouped together on your public site. Instead of seeing venue selection that looks like this:

Group Venue Sections

Your patrons will be able to choose from a list of sections that looks like this:

Please contact PatronManager Client Administration to find out if this feature is right for your venue.

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