Here's how it works as of this release:

And for context, here's how it worked prior to this release:

Here's how it looks in PatronManager Box Office with this release:

And here's how it works on the PTS as of this release:

And for context, here's how it worked on the PTS before to this release:

We recently added two new CRM Snapshots: one to find members by expiration date and Member Level, and another to find lapsed members with Portal logins. We then released Household Memberships in January 2023, but neglected to confirm that those Snapshots would work with the new feature. Sorry about that; now they do!

If you're using the new Household Memberships feature, you may be wondering how to tell whether the Contact you're looking at is the main Contact for that membership, or an additional member thanks to being in the same Account. Just add the new "Member Role" field to the Contact Page Layout to clear things up!

Like other auto-updated membership fields, the values update nightly. There are three possible values:

• “Main Contact” (populated for the Contact that has a direct connection to the Member Benefit record, whether Household or Individual)
• “Associated Contact” (populated if the Contact is covered by a household membership but is not the Main Contact)
• blank (if the Contact has no current or lapsed membership to display)

With this release, the seating chart is centered in the display area on the Public Ticketing Site, helping patrons quickly read the map and select their most ideal seats!

Here's an example of how a seat map would look on a mobile device after this release:

Previously, seat maps on the PTS were left-aligned. For small venues this was usually fine, but for larger venues it could be confusing and require the patron to scroll right in order to find the stage and select a good seat near the center.

Here's that same seat map on a mobile device, before this release:

In PatronTicket Settings, you can decide whether your internal Ticket Orders should send a confirmation email by default or not. This is lovely, except if you're creating an Anonymous Order for a quick walk-up sale. Before this release, the confirmation email option would automatically be set to the default on Anonymous Orders. If your default was to send a confirmation email, you'd need to collect an email address—but you can't collect an email address without adding a name, which makes the Order non-Anonymous, and, well, you see the trouble.

Now when you check the "Anonymous" box on a Ticket Order, PatronManager automatically clears the option to send a confirmation email. Removing the anonymity resets the confirmation email option to the default (which, again, is controlled in PatronTicket Settings).

The PatronManager Mobile Box Office app for Android tablets will be upgraded in the coming weeks. If you use the Android app to sell tickets via a tablet, be sure you have automatic updates enabled. When you upgrade, the app will switch over to PatronManager Box Office from the legacy Box Office Express, which was retired earlier this year.

When you pay for a Ticket Order with multiple transactions (e.g. to split it between cash and card, or gift card and credit card), the first payment must cover the Donation. Therefore it would make sense for the resulting Donation Record to have a Payment Type corresponding to the first transaction on the Order, right?

We thought so, and going forward now it will. Older records matched the Donation Payment Type to the final transaction on the Order, rather than the first, but new records will have the expected value.