Have you ever wanted to place a field on your checkout page and require patrons to fill it out in order to complete their Order? Perhaps you'd like them to check a box to acknowledge your refund or social distancing policy, or select whether or not they'll need parking in your lot. Now you can!

Custom fields can be added to the PTS, to the internal PatronManager Box Office, or both, and can now be marked as required in either place. Ready to get started? Check out this article to learn all about adding custom fields to your Ticket Orders, and refer to the FAQs at the end of that article to see how to mark a field as required.

Each Ticketable Event contains three fields for custom messaging on Event Instances that are sold out, not on sale yet, or no longer on sale. Filling in these fields will cause Event Instances to appear on the PTS with the corresponding message when they meet those conditions (prior to the Event Instance Date).

For example: perhaps you're doing a limited-capacity in-person performance, and once it sells out you'd like to direct patrons to a waitlist or to a live streamed version. Or maybe you're doing a Passcode-based presale for members, and you'd like to encourage other patrons to purchase a membership for access. Now you can easily add those hyperlinks to the messaging fields:

Do you perform at a venue in the round, or a similar setup where the stage is in the seating area? You may prefer to flip the stage arrow on your seating chart to better indicate the specific location of the stage.

Now you can easily flip the stage arrow on the new PTS by checking a box on the Venue in PatronManager:

Head over to the Financial Reports tab via the PatronTicket Hub:

Run your report:

Click the "Schedule Future Runs" button:

And voila! Previously you could only schedule the report to users -- now you can add up to five additional email addresses. Note: you must still select at least one PatronManager user.

If you scan tickets at the door, you may sometimes need to mark attendance for a ticket manually (perhaps for a patron arriving late, or with a damaged paper ticket). You may also need to clear the attendance marker if a ticket was scanned incorrectly.

You'll find two new buttons on the "Print" tab of a Ticket Order in PatronManager Box Office to help you do just that:

A recent bug related to Salesforce security changes prevented the new Public Ticketing Site from generating shipping tasks for online orders when the buyer chose "Ship" as their delivery method.

This has been resolved; now those orders will automatically generate reminders to mail the tickets (unless you have that option disabled in PatronTicket Settings).

A bug prevented users from typing more than two characters into the Contact lookup search box in PatronManager Box Office. This has been fixed.