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Mobile-optimized Online Ticketing (August 2013): https://help.pm.leapevent.tech/a/131195
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We've updated our ticketing pages so that your patrons will have a better experience when they buy General Admission tickets from their smartphones. Like the print-at-home ticket, this is a change that requires setup by our Client Support team to ensure your ticketing pages display correctly on all browsers and platforms.
This upgrade applies to the following pages within the ticketing experience:
- The "All Events" page
- Each individual event listing
- GA event instances (but not Pick-Your-Own-Seat event instances)
- The cart, checkout, and confirmation pages.
Why we made this change:
As you probably know, mobile is huge -- more and more people are using their smartphones for everything these days, including buying event tickets. The previous experience of buying tickets through PatronManager on a mobile device was possible, but not great -- it required a lot of pinching and zooming, the links were small and hard to click, and the page size didn't adjust for the size of the device:
Responsive Design (No downloads required!)
Our approach to solving this problem is one that's increasingly becoming the standard for mobile browsing: responsive web design.
That means that your patrons will have a much better time buying tickets, and they don't need to download any special app to do so. The HTML stylesheet of each ticketing page on your site automatically recognizes and adapts to the size of the screen being used. When you view your ticketing pages on your computer, things will look about the same as they always have; but if you visit your site from your smartphone or other mobile device, the ticketing site will rearrange itself to fit the smaller screen real estate, and change the links to buttons (much easier to use on a touchscreen). Here's a few examples of what to expect:
General Admission Now, Pick Your Own Seat Later
Today we're releasing responsively-designed pages for GA event instances only. For performances where you allow patrons to pick their seats, the experience will be the same as it has always been:
(Note that the shopping cart and checkout pages still reflect the new design, though, even when someone is buying a ticket to a PYOS event.)
As you can imagine, implementing responsive design for custom venue seatmaps with 100, 500, or even 2,500 seats is a much more complicated undertaking! Our development team is working on creating a great mobile solution for reserved seating events. Expect an update on our progress by the end of the year.
Up next...
Read on for more about the August 2013 release!