The PatronManager design themes streamline the process of designing your ticketing site. Think of a theme as the framework in which your events, branding, and custom content will live. Now, your team manages the design of your own ticketing site - no need to hire a web developer.

Each theme has some slight variations in how you can promote your organization using brand colors, your logo, and event listing styles. Try out each theme and see which one is right for you!

Here's an example of the same website shown in three different themes:

Once a theme is selected, you can customize it using the Theme Builder. Even if you are not a designer, you can create a professionally designed website using this tool.

The Theme Builder allows you to select a theme, add brand colors, font, a logo and optional event list styles. Draft Settings allow you to experiment with a new look and feel without impacting your live site.

You will be able to edit and save a draft, as well as share a preview link with colleagues.

Do you have beautiful event photos and thumbnails to showcase?

We now have an optional Expanded List View for your Events page. With the Expanded List View, events are promoted with a thumbnail image, title, and descriptive text. Selecting an event opens an event detail page with a larger size image which can be the same or different from the listing thumbnail.

If you don't have images for each event, or if you have tons of performances, you may prefer a simplified list of your All Events page. If this is the case, the optional Condensed List View is for you.

This view looks similar to what we had with the previous public ticketing site, but has been updated to match our current design:

In addition to the list view options above, we also have introduced a Calendar View. This optional view can be turned on or off for your organization. The calendar shows daily events by month, with the option for the patron to view upcoming months.

Once a patron has selected a general admission or seated ticket, they will be guided through a streamlined checkout process, following clearly outlined steps They can preview or make changes to their order, include a donation to your organization, and apply any available discounts.

You can even create a custom confirmation page for your patrons! This is a great place to thank them for their purchase, promote additional programming, and spread the word on social media.

What is mobile responsive design?

A responsive website automatically changes to fit smaller devices such as phones and tablets. We've built the new public ticketing site to support the growing demand for mobile ticket sales.

The ticketing site you design will look great for all your patrons - on any device and wherever they are.

Do you generate annual renewal letters for your subscribers? You can now export a list of Ticket Orders with the "Subscription Seat Info" field, containing handy package and seat information for mail merges.

You can now do more with donation forms! If your organization is selling tickets to a fundraising event like a gala, you can now create forms with ticket quantities, sponsorship options, and more. You can also add a checkbox to any donation form that will give patrons the option to add 3% to their total donation, to help offset credit card processing fees. Previously these types of forms could only be custom-coded in our office, but now you can create them yourself, code-free.

In addition to cloning Price Level Associations, you can now clone Benefit Level associations when cloning Discount Codes.  This makes it much easier to run multiple discount code programs for members with benefits.

Click the Clone button on an existing Discount Code to see the new checkbox option.

Do you have a multi-use facility or venue that you rent out or schedule different groups in? Are you currently tracking this in a different system but wish you could have it all in PatronManager? We've developed an app for that!

Sound good? Get your PatronManager Certified Admin on board; they can learn more about the app and find links to our installation/user guides.

You can now see third-party donations (from integrated fundraising solutions like Classy, FormAssembly or Crowdrise, etc.) when qualifying a Contact. This behavior treats third-party donations just like donations coming through PatronManager.

In the below example, you can see the "Other" donation origin and source labeled with the third-party fundraising source name. This can be customized to reflect the integration you're using.

On the qualification screen, you will now have Donation Handling options and be able to view the Donation Detail section as well.

When you build a Choose Your Own subscription, we now show the price range in the Event Instance page in the Event Inventory. This was previously only displayed on the public ticketing site.

When cloning an Event Instance with an inactive venue, we now show an error message, preventing inactive venues from being added to new Event Instances.

When a patron purchased a subscription as well as a single ticket at the box office, then decided to refund the subscription, the Ticket Order type was still identified as "Tickets; Subscription". This type now automatically updates to match the updated Ticket Order.

There is both a Subscription and Tickets in this order below, and the Type is Tickets;Subscription.

Now that the Subscription has been refunded, the Type is "Tickets", since only tickets remain in the order.

When changing the Contact and Account associated with a Ticket Order with an attached Donation, the Contact Role on the Donation was not updating correctly. We have fixed this issue, so the Contact Role will now match the changed information.

We always recommend that you don't click "yes" on the Critical Update pop-ups; Salesforce sometimes shows these pop-ups when you go to your Setup menu. Read more about why you shouldn't click "yes" here. This time, in particular, if you are not already transitioned to the Lightning Experience, you won't want to activate the critical update that will turn on Lightning automatically for your users before you're ready. You can read more about this critical update on the Salesforce Trailblazer Community here.