The new public ticketing site includes three separate landing pages, one each for Subscriptions, Memberships, and Events. You can now customize the landing page content and header link behavior for each section independently! Each section has two dedicated fields in PatronTicket Settings; one for the header link behavior, and one for the landing content (the information/image that appears on the right side of each landing page). 

The header links have three options. You can decide if the links:

• Land on that section of your public ticketing site (default behavior).
• Send your patrons to a different URL. For example, you might send the "Memberships" header link to the "Memberships" page on your own website.
• Don't appear at all. For example, if your organization does not sell Memberships, you might prefer to turn off that header link.

PatronPortal is the online account system for PatronManager, allowing your patrons to log in to your ticketing site. Your patrons will experience the same Portal functionality they are used to with the legacy public ticketing site, but with a new user-friendly design!

The new public ticketing site also now supports Memberships! As mentioned above, you'll be able to customize where the header link goes, or remove it entirely if your organization doesn't sell Memberships.

In order to showcase your Terms and Conditions, Privacy Policy and organization information, we have designed a new footer for use on the new public ticketing site. If you're registered with Trustwave, you can add your secure seal here as well. The footer information can be managed in PatronTicket Settings.

You asked and we have answered!

You'll now have the option option to skip the section map for pick-your-own seat venues on the new public ticketing site. This option is available when there is a single section or section group, and can be managed on the Venue configuration page. The section map is shown by default, so in order to remove it, select the checkbox for "Skip section selection".

If a patron selects "email" as their delivery method, the order confirmation page will let the patron know to expect a confirmation email.

When completing a Ticket Order on the new public ticketing site, required fields are now clearly labeled in the cart.

When reporting on Subscription Seat Info for mail merges, any buyer fees you charge your patrons are now included in the field.

When refunding to a gift card in PatronManager, the patron's contact info is now passed over to STS, and is searchable in WebTerminal.

Additionally, complete STS gift card numbers are now visible on the Stored Payment Method inside PatronManager.

We've made improvements to the Ticket Order Import Tool to give you additional ways to find matching Contacts, and additional options for how to handle qualification. You can now include columns in your report for the Salesforce Contact ID and the External ID, and the system will attempt to match based on those fields first, and fall back to matching based on email address (as before). 

You will also now have an option to create qualified Ticket Orders and Contacts when no matching Contact is found. This allows you to skip the qualification process for those Orders, though it will likely result in a higher number of duplicate Contacts since the tool does not match on all possible fields.

When adding a radio picklist to an Enhanced Donation Form, the picklist values were previously sorted in ascending order. We have updated this to sort by descending.

Several organizations experienced an error message when extracting a venue for the new public ticketing site following our February release. This error has been fixed and venue extraction should work as expected.

We resolved an issue that prevented embedded video from displaying on the new public ticketing site. You can now add embedded video from YouTube or Vimeo to rich text fields, for example on the Donation Landing page at checkout.

Event Instances with Instance Dates in the past were appearing in the list of options on Choose-Your-Own subscriptions in the new public ticketing site. We have fixed this issue to ensure that Event Instances with dates in the past never appear in your CYO subscriptions.

We resolved an issue that prevented use of "Flat" Discount Codes with CYO subscriptions in PatronManager Box Office.

We recently identified an issue with auto-qualified Ticket Orders that contained Donations submitted via the new public ticketing site. This led to a small subset of online PatronTicket Donations not appearing in the To Be Qualified Ticket Order list or notifications, though the transaction was processed successfully on the Ticket Order. This issue has been resolved, so those Donations can once again be qualified normally.