When creating or editing an Order-level fee in the Fee Setup tab, you'll see a new option to "Waive if order subtotal is zero". Checking this box will automatically waive that Order Fee for any Ticket Orders that contain only free tickets.

On the Ticketable Event setup page, you'll see a new checkbox for Order Fee Exempt. Check this box if purchasing tickets to only these types of Events should automatically waive some or all Order-level fees for the patron's entire Order.

Then, when creating or editing an Order-level fee in the Fee Setup tab, you'll see a new option to Waive if order contains only "Order Fee Exempt" Events. Checking this box will automatically waive that particular Order Fee for any Ticket Orders that contain only Ticketable Events with the "Order Fee Exempt" checkbox marked.

You asked for more information about occupied seats when you're selling tickets, reallocating seats, and fulfilling subscriptions, and we heard you!

For single ticket sales and when viewing the seat map in the Event Inventory, hovering over an occupied seat provides more information than it did before. In addition to info about the seat itself and a link to the Order and the buyer, you can now see the Order Status and the created date of that Ticket Order Item. This makes it easier to tell if the seat you're looking at is really sold (or just reserved), and if so, when it was sold.

And that's not all! Selling and fulfilling subscriptions that contain multiple shows? You can now view information about occupied seats for all underlying shows on the layered seat map used during fulfillment. Hovering over an unavailable seat tells you how many of the underlying Event Instances are unavailable, and lets you click to view details:

And the details include information for all the underlying shows:

Automated Communications, a.k.a. pre- and post-show emails, lets you use an HTML editor to design beautiful (non-marketing) emails and have them sent to ticket holders automatically using Salesforce's native email functionality. As such, this feature is subject to Salesforce limitations regarding the number of emails that can be sent through the system per day (5,000 - though keep in mind that includes *all* system emails, confirmation emails, task emails, etc). This is a hard limit; hitting it can break your ability to process Orders and Donations in PatronManager until it resets.

The process PatronManager uses to find and assemble the list of ticket holders who should receive a given automated email was a bit more complex than it needed to be. As a result, there were rare cases where Automated Communications would fail to send even well under the Salesforce email limit, due to a variety of factors that weren't always predictable or clear.

In this release, the query that gathers the list of email recipients for Automated Communications has been overhauled and simplified to avoid these unexpected failures. Keep in mind that the Salesforce email limit is unchanged.

A recent update to the Firefox browser was incompatible with the Ticketable Event and Event Instance setup pages inside PatronManager, which caused some buttons (like "Edit") to be grayed out/unclickable. This has been fixed.

Previously, clicking the button to create a new Price Level multiple times would jump the screen back to the first one you were creating, which could be frustrating when creating many Price Levels across multiple Allocations.

It was also easy to click the button to create a new Price Level too many times, resulting in an extra row. It was not possible to save your changes without filling in all the rows, meaning you had to fill in nonsense values for the extra row and then delete it afterward.

Both of these things are better now!

1. Clicking to create a new Price Level keeps the screen where you are when you click, no more jumping around
2. Clicked a few too many times? No problem - fill in the Price Levels you want, then click "Delete" to remove any extra empty rows. The screen will refresh and the extra rows will go away, allowing you to save the rest of your work (don't forget that part!)

Unless you've specified a past date range, clicking on a Ticketable Event in PatronManager Box Office should only show you Event Instances that haven't happened yet(!). Previously, switching between Ticketable Events on the selection page could sometimes cause the system to glitch and display *all* active Event Instances for those Events. This has been fixed.

PatronManager uses Activities to track some automated actions on Ticket Orders, like sending a confirmation email when the Order is submitted. These Activities appear on the "Order Info" section (visible if you click "Show Details"), and each Activity record displays a date indicating when the action took place.

In some rare cases, the date displayed on that list was incorrect, and did not match the date recorded on the Activity record itself. This led to confusion about when, for example, an confirmation email had been sent. This date discrepancy has been fixed!

A recent update to Facebook's proprietary web browser was incompatible with the Public Ticketing Site, causing patrons to see a message telling them to use a different browser when they attempted to open links to the PTS from the Facebook app on a mobile device. This has been resolved.

Did you know you can use up to five Ticketable Event categories as filters on your PTS? You can! And now, the filter buttons have been updated to match other branding on the site; particularly important for folks who use the "Cinematic" dark mode theme.

If a Ticketable Event contained a link in its Detail field to a different Ticketable Event on the Public Ticketing Site (for example, to direct prospective buyers to an alternate version of the Event), and if that link was set to open in the same window, the link would fail to reload the new page due to the way URLs are constructed on the PTS.

This has been fixed, so that links between Ticketable Events will load properly within the same browser window.

Before a patron completes their Ticket Order on your Public Ticketing Site, they have an opportunity to confirm the details of the Order, including the tickets they're buying and the contact info (name, address, email) they provided. Previously, this page didn't show them the phone number they had entered... and now it does!