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Box Office Features: Event-Specific Confirmation Emails and Delivery Methods, and More (May 2014): https://help.pm.leapevent.tech/a/203510
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More Specific Settings for Each Event
We're very excited to bring you three frequently requested features that will allow for greater flexibility in your ticket order delivery and on-sale communications.
1. "Not On Sale Yet" Message
By adding a "Not On Sale Yet" Message for a Ticketable Event, you can choose to display the event on your public ticketing site before the Sale Start Date. You can use this field to tell your patrons they're in the right place, and when they should come back later to purchase tickets.
2. Event-Specific Confirmation Emails
You can now designate a custom Order Confirmation Email Template for each single ticket event. You might use this to include specific instructions for the buyer about the event she's attending (like "wear comfortable shoes"), or maybe include a photo of the event in the email confirmation.
3. Event-Specific Delivery Methods
You've already determined the universal list of delivery methods you offer when patrons purchase tickets. Now you can additionally create specific rules for EACH event by using the new "Supported Delivery Methods" field. For example, tickets to Chicago can be delivered via email or will call:
While tickets to Hamlet must be shipped in advance:
Discount Code Improvements
"Minimum Number of Tickets"
Use the Minimum Number of Tickets field to set a threshold for the number of tickets that must be purchased before this discount code can be applied. In this example, a patron must purchase at least two tickets to be able to get 50% off.
Back Office Improvements
Data Management: Update Blank Fields on Contacts
For "pre-qualified" orders (where you've filled in the Existing Contact field or started from the "Create Ticket Order" button on a contact record), if the contact has blank address, phone, or email address fields, we'll automatically update the contact with that information off the ticket order. In this example, we can see that we've entered a phone number on the order, but the corresponding field on the contact is blank.
Once we've submitted the order, the phone number will show up on the contact record:
New "Attended" Column on Ticket Orders
If you're using the PatronTicket Barcode scanner app, you can already run reports to find out which of your patrons attended an event. We've now added a column so you can see that information right on the ticket order. If the ticket has been scanned, the Attended checkbox will be checked:
More Visible Price Range On Seat Maps
When you're using the seat map in the Quick Order Form, the hover text will tell you the price range for that particular seat so that you don't need to scroll up to the legend at the top to see this information.
Event Inventory Filtering
You'll also notice a major enhancement to the Event Inventory tab: search filters! Use the filters to search for events by name, date, type, and venue. Yay! This is one of our favorites.
Improved PatronTicket Orders Tab Load Time
You're probably aware that in February, we added an automatic date filter to the PatronTicket Orders tab to decrease the time it takes to load the tab. We got some feedback from clients that the date filters were getting in your way, so we made a few changes!
The filter is still applied, but now it's "invisible" -- you'll see a message indicating that it's in place, but it won't appear as a filter in the start date field. When you add other filters, the date filter will automatically be removed.
Custom Third Party Payment Methods
If your organization accepts vouchers or some other payment method that you want to track more specifically than as the generic "Third Party," you can now have custom payment methods available for ticket order processing. These work exactly the same as the current Third Party payment method, but should make reporting easier.
Contact us for help implementing this feature!
New Printing Options: Aisles, Doors, and Entrances
You can include an extra note about aisles, doors, or entrances on your tickets for pick your own seat venues with Ticket Notes.
Reporting Features
New CRM Snapshot: Patrons for whom a certain event was their first
Use this new CRM snapshot to find out which patrons had their first experience with your organization at a particular event. (For example: "I want to identify all the people who came to Into the Woods this spring for whom that was their first time coming to a show here.")
Purchase Time Before or After Opening Night Report
If you're wondering what the effect of reviews and word-of-mouth are on your ticket sales, this report and its accompanying chart will draw conclusions from real-time ticket purchase data.
The "Purchase Time Before or After Opening Night" report and chart shows you how many tickets were purchased before opening night and how many were purchased after in weekly increments. It's a great companion to the "Purchase Time Before Show" dashboard that we announced in our last release, as both can help you decide how to use your advertising budget or how to position your marketing campaigns.
Inventory Alerts
Do you need to keep close tabs on your available inventory? Interested in trying some dynamic pricing? You can set up workflow rules to alert you via email when a certain allocation of tickets reaches a specific minimum threshold, so you don't have to simply rely on refreshing reports. Let the data come to you!
