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Processing Orders: Box Office Experience (February 2016): https://help.pm.leapevent.tech/a/485138
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Learn how you'll see and manage your new fees.
Quick Order Form
New fees will appear in either the Item Details section or the Order Details section of the Quick Order Form. You'll see a column or row for every fee, regardless of the display settings you've chosen. Note that even if you've chosen to "group" them together for your patrons, the box office will still see all the details.
Waiving Fees
- All item fees are waived with a single checkbox, rather than individually. If you have decided that any specific item fees shouldn't be able to be waived, and selected that option in setup, those fees will remain while the rest are waived.
- Order fees each have their own checkbox for waiving. Box office staff can choose to waive any order fees that haven't been defined as "unwaivable" in setup.
Processing Exchanges
We've completely reworked the logic for handling fees during exchanges to avoid confusing and strangely divided fees. Before, fees just carried over from old items to new items; now the fees are re-assessed on the new items according to the rules you've defined.
Processing Refunds
When refunding an item or order, all item fees associated with the item you're refunding will be refunded. You have the option to choose which order fees you'd like to refund.
Before choosing the refund method, you'll see an improved layout that details the refunded items and fees.
Box Office Express
- To maintain the simplicity of Box Office Express, all item fees are grouped together on the screen, and all order fees are grouped together as well.
- All item fees can be waived by clicking the "Waive Item Fees" button.
- All order fees can be waived by clicking the "Waive Order Fees" button.
As with the QOF, both Waive Fees buttons respect any rules for "unwaivable" fees that you defined in setup.
Next Up:
Learn how your fees will be displayed to patrons online and in confirmation emails!