Use this link to share with your colleagues:
New Add Tickets Path: A How-to Guide (February 2017): https://help.pm.leapevent.tech/a/690793
The new Add Tickets Path is so simple to use that we think you'll be able to figure out how to use it without instructions, but we wrote this how-to guide so that you can see it and start learning about it even before it's enabled in your PatronManager account!
Once you or your administrator has activated it, you’ll start a ticket order as before and then click Add Tickets to access the new Path.
PatronManager will launch automatically into the new Path, and right away you’ll see a list of available Events:
Apply Filters and Choose Your Event
Either select from the list immediately OR apply filters to limit that list down to your specific criteria:
- Use the Search bar to look for a specific Event. It'll even help you out if you make a typo: A search for “McBeth” will yield “Macbeth” as a result, and a search for "signers" will get you "The King's Singers."
- Enter a date range to see only Events that have Instances when the patron is able to visit.
- Filter by venue for patrons who want to visit a specific location or want to see only performances in your black box space.
- The patron only wants to see musicals? Or only wants to attend a pops concert? Use the Event Category filter to narrow down the list of Events to the patron’s interests.
Once you’ve selected an Event, a list of Event Instances will appear. Available quantities help you decide which performances are the best to recommend. This list is still filtered by the dates you entered before, so you don’t need to worry about adjusting any filters a second time. You'll also notice there's helpful text for your box office staff about the Event, which you can learn more about here.
Select your Event Instance.
Select Seats
- If it’s an assigned-seating Event, the section map will appear, but if you have just one section group, it'll skip right to the seat map.
- You can easily switch between Instances by using the list on the left.
Click into the desired section and choose seats. Now those seats are pulled immediately from inventory when you click on them. This means that, unlike in the prior Add Tickets tool in which seats weren’t pulled from inventory until you moved on to the next page, you'll no longer run the risk of competing with your colleagues or your public site for seat inventory.
- If it's a general admission Event, you'll choose an allocation.
- Use the "Quick Add" or "Custom Quantity" tools to add as many seats as needed.
Adjust the Price
For pick-your-own-seat Events, click Next to advance to the price level/discount selection page once you've selected all the seats. For general admission Events, you'll advance automatically when you add items using the Quick Add tool.
- The item details here provide easy access to add more items to the same Event by linking back to the seat selection page for that specific instance.
- If you have four or fewer selectable price levels, you’ll see buttons for price levels, just like in Box Office Express. If you have more than four, you’ll see a dropdown as always.
- You can also apply discounts on this page.
Checkout
Click Checkout, and you’ll return to the order detail page where you can complete the order.
Read on to learn how to get ready for the new Add Tickets Path and activate it!