September 2024 Release

• PatronManager Box Office updates:
  • Apply quick discounts in the mini cart
  • Removed two steps from the flow to speed up sales
  • Added the Big Cart for viewing and editing item-level detail (discounts, price levels, and more)
• Edit Contacts during Qualification
• Improved connectivity for Leap Merchant Services credit card terminals
• New partner integrations with MailChimp and AccountingWare

June/July 2024 Release

• Easier reconciliation with Leap Merchant Services
• New PatronDonate Hub
• PatronTicket Hub updates

April/May 2024 Release

• PatronManager Box Office updates:
  • Add a donation at any point
  • Make changes on the Payment page
  • Reserved seating purchase path updates
  • Mini cart expanded to Buyer and Payment page
  • Email selected mobile tickets
• Qualification enhancements
• Personal Pronouns

February 2024 Release

• The Ticket Design Tool
• PatronManager Box Office updates:
  • New mini cart (item selection pages only)
  • Order Notes overlay and new Internal Comments field
  • Repositioned filters
  • GA purchase path updates
• Sell tickets from a tablet

December 2023 Release

• Pay What You Will ticketing
• Membership price ranges
• Partial refunds for Donations

October 2023 Release

• Mobile Tickets
• Complex refunds for Leap Merchant Services
• More qualification filters

September 2023 Release

• Google Pay and Apple Pay for the PTS and Donation Forms
• Automatic stored credit card updates
• Editable recurring donations
• Introducing: Leap Merchant Services

April 2023 Release

• Automated memberships with a donation portion
• Accessibility updates for Signup Forms

February 2023 Release

• Faster ticket selection
• Captcha for Signup Forms
• Google Analytics 4 for Donation Forms
• Dynamic Pricing with Vatic

January 2023 Release

• Household Memberships
• Pick Your Own Seat Subscriptions
• Streamlined Ticket Order Donations
• PatronManager Box Office updates:
  • Find in-progress online orders
  • Collect City/State/Zip/Country for anonymous orders
  • More room for badges in the header

November 2022 Release

• Public Ticketing Site improvements:
  • Accessibility improvements
  • Choose Your Own subscriptions purchase path overhaul
  • Google Analytics 4 integration
• PatronManager Box Office updates:
  • Improved Contact lookup
  • Email tickets regardless of Delivery Method

August 2022 Release

• PatronManager Box Office updates:
  • Tile redesign
  • Quick Sale tiles for recently sold and pinned Event Instances
  • Some Order settings carry over from one Order to the next
• CRM Snapshot to find lapsed members with Portal logins
• Ability to display prices inclusive of item fees on the PTS
• Automatic fulfillment for general admission tickets in Choose Your Own subscriptions
• A new look for the Help Tab
• Compatibility updates for Salesforce Enhanced Domains

May 2022 Release

• Subscriber badges
• PatronManager Box Office updates:
  • Update info on a Contact record while submitting their Order
  • Process anonymous purchases for quick walk-up sales
  • Contact Overlay screen
• CRM Snapshot to find Members by level and expiration date

April 2022 Release

• Member badges
• New subscription theme option for the PTS
• Donation Form accessibility improvements

January 2022 Release

• Refund Ticket Orders to credit card after multiple payments
• Differentiate refunded vs voided Donations
• State & Country Picklists
• STS gift card updates:
  • Charge or refund to gift card during an exchange
  • Gift cards "on file" are available for use in Portal
• Alternate mobile header image for PTS/Donation Forms

November 2021 Release

• Double the Donation integration to drive more matching gifts
• STS gift card number and balance included in refund confirmation emails
• PatronStorm: differentiate children from adults during qualification
• New Order Fee options:
  • Automatically waive order fees for free-ticket orders
  • Automatically waive order fees for specific Events

September 2021 Release

• Annual and semi-annual recurring donation options
• Donation Form updates:
  • Decide which frequency options are available by form
  • Show specific Donation Levels for each frequency
• New Account fields:
  • First Donation Amount
  • Largest Donation Date
• Geofencing for Virtual Events

July 2021 Release

• New financial reports:
  • Event Summary Report: Refunds/Exchanges
  • Transaction Summary Report w/ Details
  • Donation Summary Report w/ Details
  • Tickets Refunded to Donation
• Salesforce Duplicate Management
• PatronPortal: decide when to make subscription renewals visible in Portal
• PatronStorm: new built in reports

March 2021 Release

• PatronManager Box Office overhaul for:
  • Exchanges
  • Subscription fulfillment
  • Subscription & membership sales

December 2020 Release

• Virtual Event updates:
  • Convert a completed livestream to Video On Demand
  • Upload a VOD via URL
  • Closed captions for VOD
• Option to remove the Discount page from checkout on the PTS

September 2020 Release

• Virtual Event updates:
  • Video On Demand
  • Embedded Donation Forms
  • Livestream control panel
  • Chat functionality
  • Download a recording of a completed livestream
  • Tip jar buttons

July 2020 Release

• PatronManager Virtual Events: full release
• Public Ticketing Site updates:
  • Require custom fields at checkout (e.g. a terms agreement checkbox)
  • Include links in "Not on sale" messages (e.g. redirect to a virtual event)
• Email scheduled financial reports to non-users
• Mark and clear ticket attendance on the Ticket Order

May 2020 Release

• PatronManager Virtual Events: available in beta
• PatronStorm: new options for online classes
• V2 Donation Forms:
  • Themed forms to match your PTS
  • Mobile-first design
  • Single and recurring donations on the same form
  • Customizable footer
  • Embedded video support

April 2020 Product Update

• Cancellation/rescheduling emails with Automated Communications

March 2020 Release

• PatronStorm: integration with CourseStorm's class registration system
• Public Ticketing Site updates:
  • Cart timer
  • Event category filters
  • Accessibility warnings in Theme Builder
• CRM Snapshot updates:
  • New Snapshot to find subscribers by frequency
  • Updated Snapshot for program acknowledgments
  • Option to exclude deceased patrons from Snapshots
  • Added list of Events to frequent buyer Snapshot
• Set default internal view for Allocations (expanded vs collapsed)

December 2019 Release

• Passcodes: offer access to presales or special seating via code

September 2019 Release

• STS gift cards: allow patrons to redeem gift cards on the PTS

August 2019 Release

• Automated Communications (pre- and post-show emails)
• Credit card brand-exclusive presales
• New financial reports:
  • Transaction Summary
  • Donation Summary
• New Account field: Amount Donated Last Fiscal Year

July 2019 Release

• Payment Transactions for Donations to support comprehensive financial reporting
• PatronPortal: only Donations with Probability of at least 90% are visible

May 2019 Release

• Public Ticketing Site updates:
  • Hide or redirect header links
  • Footer fields
  • Option to skip the section map by venue

February 2019 Release

• New Public Ticketing Site
  • Customizable theme
  • Mobile-first design
  • Optional donation page in checkout flow
  • Calendar view
• New Subscription Renewal Mail Merge field
• Enhanced Donation Form Fields (e.g. for gala ticketing)