At PatronManager, we believe strongly in accessibility, consider accessibility standards in our design process, and take best practices seriously. The changes in this release may not be noticeable to many, but patrons will have a better experience if they use assistive devices like screen readers to access your Public Ticketing Site or navigate using the keyboard.

You can also now add specific Alt Text to images on your Ticketable Events (and elsewhere) to ensure patrons who aren't able to view the image don't miss out on important information or context.

Finally, clients using PatronManager's "Cinematic" dark mode theme will find a variety of contrast improvements to ensure clear visibility for all the important information you need patrons to see.

Rest assured that your Public Ticketing Site is up to date with web content accessibility guidelines, including:

• Field labels and required field markings for assistive devices like screen readers
• Compliant visual contrast in dark mode (Cinematic theme) for required field markings, Event Category filters, and more
• Clear and navigable error and alert messaging (e.g. invalid field inputs or seat note acknowledgment popups) for keyboard-based users and screen reader compatibility

We overhauled the purchase flow for Choose Your Own subscriptions to make it easier for patrons to keep track of their selections when buying online, and avoid accidentally picking multiple Instances from the same Event.

Instead of a long, long list of every possible performance they could choose, with the Allocation and Price Level listed out in detail...

They'll now see a much tidier list of options to select, grouped by Ticketable Event.

Their price updates as they choose options, and when they finish making selections, they'll add the package to their cart and complete checkout.

Google is retiring the current version of Analytics (the version with the "UA-" ID value) next year, and replacing it with their new and improved Google Analytics 4. When you make the switch in Google, you can also take advantage of our new plug-and-play integration!

Just head over to PatronTicket Settings, scroll down and click on "Site Analytics", click "New", and plug in your new "G-" ID. That's all there is to it - PatronManager will start sending analytics from your PTS to your Google account right away!

Previously, patrons who logged in to PatronPortal on your PTS saw a tab for their Donations, which would show them their Donation history as well as any upcoming Pending Donations. That's still true, except now the tab only appears if the patron has Donations to display.

Have you ever set an Order to be shipped to the patron or held at Will Call, but needed to email them some of the tickets as well? Previously you had to edit the Order, change the Delivery Method to Email, send the tickets via that method, then edit again to change the Delivery Method back. My goodness.

Now it's much easier - just head to the "Print" tab on the Ticket Order, and you'll find the option to Email Tickets available, regardless of the Order's Delivery Method!

When you look up a Contact from a Ticket Order, the information is displayed more cleanly to help you find the right person more quickly and with less scrolling.

1. Account Name
2. Contact Name
3. Email
4. Phone
5. Street Address (first line)
6. City

The August Release focused on box office improvements to speed up sales, one of which was having PatronManager Box Office remember the Origin of your last Ticket Order, so that you don't have to continually set it back to "Phone" during a phone shift or "Walk Up" during a busy hour of pre-show sales.

Unfortunately, it remembered just a tiny bit too well, and would sometimes set a new Ticket Order's Origin to "Online" if you had previously made changes to an Order that was placed via your Public Ticketing Site.

This has been fixed, so that PMBO now only "remembers" internal Origins.